Job description
I am working with a growing, FCA regulated business who are looking for an experienced Retentions Manager.
The role will involve leading and developing a retentions team focused on customer persistency, handling cancellations/objections and ensuring customers receive fair and compliant outcomes throughout their journey.
Key Responsibilities:
- Managing and coaching a high-performing team
- Developing effective retention strategies
- Handling escalated customer cases sensitively and professionally
- Monitoring retention performance, complaints and quality metrics
- Working closely with Compliance and QA teams to maintain FCA standards
- Using customer data and feedback to drive improvements
The ideal candidate will have previous experience within retention/customer save functions, strong leadership skills and a solid understanding of FCA regulations and Consumer Duty.
Excellent benefits, progression opportunities and a supportive working environment on offer.
If you’d like more information, feel free to get in touch for more details!
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Andover
- Type of Contract
- Full-time jobs
- Published at
- 22-05-2026
- Profession type
- Accountancy
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Get similar vacancies sent to your mailbox
Fill in below which area you are searching in for a similar function and don't forget your e-mail address!