German Customer Service Advisor

Job description

German Speaking Customer Service Advisor

Edinburgh Office Based

£26,800

MondayFriday, 8:00am4:30pm

Love travel? Fluent in German? Ready to build a career in customer service?

Were looking for a German Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.

If youre passionate about delivering exceptional service and want to work in a role where no two days are the samethis could be for you.

Whats in it for you?

• 33 days annual leave
• Monthly performance-based bonus
• Free on-site gym
• Health cash plan
• Employee wellbeing & assistance programme
• Enhanced sick pay
• Enhanced maternity, paternity & adoption policies
• Ongoing training & career development
• Regular team events & incentives
• Refer-a-friend bonus scheme

The Role

As a German Speaking Customer Service Advisor, youll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.

Your day-to-day will include:

• Handling customer enquiries via phone, email, and live chat
• Providing solutions with empathy, professionalism, and efficiency
• Building rapport and delivering a personalised customer experience
• Staying up to date with company promotions and policies
• Working collaboratively with your team and contributing to a positive environment

What were looking for

• Fluent German and English (essential)
• Previous customer service experience
• Strong communication and interpersonal skills
• Confident using Microsoft Office and handling written communication
• A calm, solution-focused approach under pressure
• Positive attitude with a genuine passion for helping customers

Why apply?

This is more than just a customer service role, its a chance to join a company that invests in its people, offers real progression, and creates a workplace where youll feel valued every day.

Apply nowto start your journey in a rewarding, travel-focused customer service career in Edinburgh.

German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service,

Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Salary indication

£26,000 Per Month

Published at

19-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English