D2C Customer Service Supply Chain Lead

Job description

Customer Service Supply Chain Lead - Remote (UK) - Up to £37,000We are working with a fantastic D2C consumer goods start up with a leading drinks product, who is looking to hire a customer service and supply chain professional to join their growing team. Supporting the Supply Chain Director, this brand new role will manage the day-to-day customer service operations, manage outsourced agency teams, support with AI developments, and overall be a key part of this start-up!

Responsibilities

Handle day to day customer support, across ticketing, emails, web queries, DMs, and Amazon

Coordinate with supply chain stakeholders, such as external customer service agents, 3PL partners, international suppliers, and founders

Manage freight bookings, and coordinate manufacturing, packaging, components, and production timelines

Support with end-to-end D2C operations and ad-hoc responsibilities

Qualifications

A driven D2C customer operations candidate, with experience managing a team

Ideally experience working in an early stage start up

Strong knowledge of AI and automation, a proactive mindset

Full right to work in the UK

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

15-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English