University Placement - IT Technical Support

Job description

University Placement - IT Technical Support Harewood, Leeds, Leeds, United Kingdom - Full Time University Placement – IT Technical SupportCompany: Assured Data ProtectionLocation: LeedsDuration: 9–12 Month Industrial PlacementAbout Us Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on‐premises and in the cloud, with 24/7/365 expert support.We offer a flexible, consumption‐based model to grow with our customers' business, making data protection cost-effective and scalable. Our purpose‐built software provides industry‐leading monitoring and reporting capabilities to provide actionable insights into customer data protection strategy. Our global data centers ensure data sovereignty, meeting organisations compliance requirements. A dedicated team is always available to recover data and minimise disruption in the event of a disaster.About the Role We are offering an exciting opportunity for a placement student to join our Customer Support team. This role provides hands‐on experience working at the heart of service delivery, supporting customers and internal teams to ensure data protection services run smoothly and effectively. You will gain valuable exposure to client interaction, incident management, and service operations within a fast‐paced cyber security and data protection environment.Key Responsibilities Embedded within Level 3 (advanced support) and Level 4 (escalation/project) teamsExposure to backup policies, schedules, monitoring, and retentionPerforming supervised restores and documenting recovery stepsTriaging escalated incidents and performing root‐cause analysis (RCA)Exposure to ITIL processes, ticket management, and standard operating proceduresInvestigative techniques, structured documentation, stakeholder communication, and presenting findings to non‐technical audiencesSupportive mentorship and coaching across the service deskWhat You'll Gain World experience in a client‐facing service environmentExposure to cyber security, data protection, and cloud servicesInsight into incident management and service delivery best practicesDevelopment of communication, organisation, and problem‐solving skillsMentorship and support from experienced professionalsAbout You Studying a relevant degree (e.g. Business, IT, Computing, or similar)Strong communication and interpersonal skillsHighly organised with good attention to detailAnalytical mindset with the ability to solve problemsEager to learn, proactive, and comfortable working in a team environmentWhat We Offer Hybrid working options for flexibilityRegular team‐building and off‐site company eventsA dynamic, inclusive, and collaborative work environmentAt Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal‐opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.

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Extra information

Status

Open

Education Level

Secondary School

Location

Leeds

Type of Contract

Full-time jobs

Published at

15-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English