Head Housekeeper at Residence Inn by Belfast Titanic Quarter / Aloft Belfast Titanic Quarter

Job description

We're hiring a Head Housekeeper to join our amazing team here at Omni Facilities ManagementEstablished in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri‐La, Ritz‐Carlton and Resorts World.

We are currently looking for enthusiastic and self‐motivated candidates for the position of Head Housekeeper to support the hotel in assuming responsibility for the daily operation of the contract housekeeping function and other departments within the hotel where the company has a presence.

Benefits from working with the company

Two weekly payments

Up to 28 days paid holiday per year

Permanent contract of employment

Career progression on to our Management Programs & Flexible Learning Courses

Company Benefits including retail discounts on food, shopping, clothes, holidays, eating out and up to 55% on cinema tickets

Opportunity to work with great teams for an industry leader!

Shift PatternUp to 37.5 hours a week, Monday to Sunday (24/7 Operation)

Main DutiesPeople

Engage, train, lead and inspire the housekeeping team

Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business

Liaise with Area Manager and Regional Manager on a regular basis

Where relevant support recruitment and associated procedures, including checking right to work documentation

Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department

Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training

Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis

Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments

Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and re‐training completed if necessary

Ensure all staff are trained and adhere to the lost property policy

Take initial responsibility for managing and resolving any team member queries

Evaluate performance of all team members under your direction, including conducting regular team member appraisals

Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct

Positively represent the housekeeping department and Omni Facilities Management Ltd in daily operations meetings and any other meetings as required

Quality

Organise and delegate tasks to team members under your direction

Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards

Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business

Conduct quality inspections using the Omni Facilities Management quality app and identify and manage areas where improvements can be made

Take responsibility for any on‐site company assets and ensure that they are maintained in good condition and serviced as required

Ensure all keys are signed out and in and regular key audits are completed

Assist with the management of lost property

Ensure all maintenance defects are reported and rectified

Promote a culture where all wastage is kept to a minimum

Ensure all guest laundry, dry cleaning is processed in accordance with the hotel's procedures, charges are raised, and documentation is completed as necessary

Be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame

Complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues

Ensure all cleaning materials and guest supplies are stored correctly

Check a certain amount of rooms daily

Check all vacant ready rooms daily

Recycling and refuse management

Public areas and linen room quality checks and management

Ensure online tool / widgets are utilised to their full potential

Profit

Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference

Order chemicals and equipment in accordance with company budgets

Ensure records of all linen (including bedding and towels) are maintained

Use linen module / database

Manage the linen stock within budget requirements

Previous Required Experience

Previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property

Previous people management experience, including training and development

Experience of dealing with budgets, including analysing profit and loss

Desirable to have experience of dealing with Health & Safety matters

Essential Skills

Excellent interpersonal skills

Excellent written and verbal communication skills

Proficient in the use of Microsoft office packages including Word, Excel and Outlook

Ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts

Ability to work effectively under pressure

Excellent organisation skills

Ability to motivate and inspire others

Flexible with a willingness to learn

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Extra information

Status

Closed

Education Level

Secondary School

Location

Belfast

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English