Rail Replacement Coordinator - Scotland

Job description

Rail Replacement Coordinator - Scotland Application Deadline: 31 December 2025Department: TUK Rail ReplacementEmployment Type: Zero HoursLocation: GlasgowReporting To: Team LeaderCompensation: £14.06 / hourDescription The core role will be working as a Rail Replacement Coordinator across Scotland rail network, during times of disruption and pre-planned work, we also have some requirement to assist our special events teams.Key Responsibilities We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You'll receive classroom and depot based training to ensure you have all the knowledge and skills you need to help ensure our services smoothly and safely.Skills, Knowledge and Expertise Great attention to detailStrong decision-making skillsA systematic approach to workingAvailable to work flexibly and at short noticeOur services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirementsBenefits Ultimate flexibility – pick and choose when you work, where you work.You will be fully trained to each component of the role you will be undertaken. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.Travel – You will have the ability to travel to different parts of the region/country depending on operational needCompetitive salary, £14.06 per hour, and range of other benefitsAccess to our employee assistance programme

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Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full-time jobs

Published at

15-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English