Customer Service Specialist - Bristol onsite

Job description

Overview Customer Service Specialist - Bristol onsite at Teleperformance. This is an onsite role only at Spectrum House, Central Bristol (no work-at-home option).Start date: 8 September 2025. Salary: £12.60 per hour. Shifts: 37.5 hours per week (8:00–22:00 Mon–Fri, 09:00–18:00 Sat and Sun).Location: Spectrum House, Central Bristol. Training: 2 weeks.

Responsibilities You will be the first point of contact to assist customers with their online subscription enquiries and account management.You will provide information and support to a global customer base and create a unique customer experience through inbound calling, web chat and email responses.You will troubleshoot and resolve issues related to subscriptions, payments and online accounts, sometimes adjusting packages and working with customers to agree on suitable solutions.

Qualifications / Skills Customer-focused with strong communication skills; ability to listen, ask the right questions and deliver top-tier service via phone, live chat and email.Proactive, self-motivated, and able to work in a fast-paced, target-driven environment.Good technical skills on PCs and in using mobile applications.

Values Process ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurship

Employment details Seniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: Technology, Information and Internet

Perks Perks at Work – Savings Discounts / Free Online ClassesHelp@Hand – Savings Discounts / Wellness resources / Access to GP and mental health supportCycle to Work SchemeEyecare support voucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire AwardsRefer-A-Friend bonusMonthly Wellbeing Webinars

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels. If you receive suspicious communications, disregard them and report the incident. Your security is our priority.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Bristol

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English