Customer Support Associate (Part-Time, Freelance Contractor)

Job description

Overview We're seeking a proactive Customer Support Associate to serve as the primary point of contact for our merchants, delivering exceptional service and resolving issues efficiently. You'll play a key role in shaping the customer experience at NeroPAY by supporting merchants and ensuring smooth communication between clients and our internal teams.Location: Stockport OfficeHours: Part-time (15–20 hrs/week, evening/weekend flexibility preferred)Key Responsibilities Respond to customer queries via WhatsApp, Facebook, email, and phone.Clearly explain pricing structures and product features.Log issues into the CRM and escalate when necessary.Maintain friendly, professional communication with clients.Collect and share customer feedback to improve our services.Support the sales and onboarding process when needed.Qualifications Good communication skills (written and verbal).Patience and a customer-first mindset.Ability to multitask across multiple channels.Reliable, approachable, and professional.What We Offer Flexible scheduling to fit around studies or other work.Training on our fintech tools and customer processes.A startup environment where your feedback is valued.Growth opportunities in sales, operations, or account management.Start your career with NeroPAY from today!

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Extra information

Status

Closed

Education Level

Secondary School

Location

Manchester

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English