Operations Officer (Student Casework)

Job description

Operations Officer (Student Casework)About The RoleThe Student Policy & Safeguarding Unit oversees policies that keep students safe and promotes a safe, inclusive environment where students thrive. As part of the wider Student Support and Safeguarding department, the unit includes teams responsible for student casework in areas such as HWSS (Health, Wellbeing, Support for Study), Student Conduct, and Student Complaints. This role will support the Casework Managers in the delivery of operational activities across Student Casework processes, providing high‐quality administrative and operational support across processes such as Health, Wellbeing and Support for Study, Fitness to Practise, Precautionary Measures and Student Complaints. You will be the first point of contact for students, staff and external parties, ensuring efficient case progression, accurate record‐keeping and professional and compassionate communication.

About You

Organised, proactive and compassionate administrator who thrives in a fast‐paced environment, applies policies and procedures to ensure regulatory and framework compliance, and contributes to process improvement and efficiency.

Provides high quality operational and administrative support across a range of Student Casework processes, handling sensitive information with discretion and ensuring accurate communication.

Confidently manages busy inboxes, triages urgent or risk‐related correspondence, maintains secure and accurate case records, schedules and organizes meetings, prepares documentation, and offers clear procedural guidance to decision makers.

Brings strong organisational and advanced IT skills, excellent written and verbal communication, resilience, and the ability to work with empathy and professionalism when supporting staff and students experiencing difficult situations.

This is an exciting opportunity to make a meaningful difference to students' experiences while contributing to a supportive and dedicated team.

Benefits

Free counselling services through Health Assured

Cycle to work scheme

Electric vehicle salary sacrifice scheme

Staff discount at Team Bath gym

Staff discounts on postgraduate tuition fees

Staff discount on language courses

Generous employer contributory pension schemes

Generous annual leave allowance with an additional 5 discretionary days for a positive work‐life balance

Wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more

Free entry to the Holburne Museum in Bath

Local discounts and more

Family‐friendly workplace

Excellent reward package recognising the talents of a diverse workforce

Relocation allowance

Visa reimbursement and interest‐free loan to help with immigration expenses

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation and a commitment towards gender equality and intersectionality. We encourage applications from all genders, backgrounds and communities, especially under‐represented groups.

Right to Work in the UK: We do not assess immigration or right to work status until the offer stage. Being invited to interview does not guarantee eligibility for visa sponsorship and all offers are conditional on meeting right to work requirements.

Anonymous shortlisting: We are constantly seeking to reduce unconscious bias. Personal details such as your name may be removed from application forms at the initial shortlisting stage.

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Extra information

Status

Open

Education Level

Secondary School

Location

Bath

Type of Contract

Full-time jobs

Published at

15-05-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English