Sales Support Administrator Apprentice

Job description

About The RoleDo you love organisation, customer interaction, and keeping things running smoothly? Join us as a Sales Support Administrator.

The Sales Support Administrator is responsible for assisting customers with order progress calls and any additional related sales support duties. They will ensure agreed processes are followed and perform all duties in a manner, which ensures total quality and effective customer service.

Training to be providedTraining to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15‐month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6‐8 weeks with visits from your PETA Learning & Development Coach.

About the roleAbout the role: The Sales Support Administrator will be responsible for the following duties:

Dealing with customer order progress enquiries, both by telephone or email, ensuring they are dealt with in a professional and timely manner.

Proactively communicate to customers when delivery delays occur on their outstanding orders, ensuring also that the appropriate Inside/Outside and Sales Manager is notified accordingly.

Run and issue backlog reports on weekly basis to customers defined by the UK Inside Sales manager.

Communicate and coordinate with other departments within PEI Genesis worldwide.

Ensure that all administrative procedures/work instructions are followed completely as directed by management and/or the PEI Genesis and ISO9001 standard.

Cover responsibilities of other Sales Support team members in their absence.

What are the career prospects at PEI-Genesis UK Ltd?There are many opportunities for growth and professional development once the apprenticeship is complete, opening the door to a strong and rewarding career path.

Essential SkillsIt is essential that the Sales Support Administrator has the following skills and personal qualities:

GCSEs in maths and English with at least a grade C/4 or equivalent.

Microsoft Office proficiency.

Excellent organisational skills.

Display strong communication skills.

Problem solving.

Teamwork.

About UsPEI-Genesis is a global leader in the design and assembly of custom engineered connectors and cable solutions for harsh environments. PEI partners with customers to design engineered solutions that meet specific application requirements and then delivers with speed, service and consistent quality that is unmatched in the industry.

Company Benefits

Cycle to work scheme

X2 life assurance

Hybrid working

Healthcare cashback plan

Free access to 'mystrength' mental wellbeing support app

Toothfairy app

25 days holidays plus bank holidays. (holiday increases with length of service up to 30 days)

Pensions provided by Aegon up to 7% employer contribution

Free annual pension reviews

Free onsite parking/charging

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Extra information

Status

Open

Education Level

Secondary School

Location

Southampton

Type of Contract

Full-time jobs

Published at

15-05-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English