Customer Support Officer (UK)

Job description

OverviewQargo TMS is hiring a Customer Support Officer (UK) . Qargo is a tech scale-up with offices in London and Ghent. We are transforming the transportation industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly Transport Management System (TMS) to automate administrative processes and optimize planning. We are looking for a Customer Support Officer to support our growth.

Responsibilities

Gain crucial insight into the working of our system and become a true product expert .

Be the first point of contact for day-to-day questions and provide top-notch support to clients in your region via the system portal chat.

Understand the needs and wants of our customers on the front-line and translate those internally to the development team.

Communicate and explain new product features through the portal.

Help to write clear tools for our clients, such as user manuals, demos, tutorials and FAQs.

Give remote training sessions to customers.

Provide administrative support to the Customer Onboarding Managers by transferring and importing client data (customer base, rate cards, fleet information, etc.).

Qualifications

You're customer oriented with previous experience in a customer service or related role.

Experience within transport/logistics is a huge plus.

Your communication skills are on point.

You have strong organizational skills and can prioritize and juggle different tasks.

You like to continuously learn and develop your skills and pick things up quickly.

You're flexible and thrive in a fast-paced startup environment.

Since we're a software company, it's a big plus if you're tech savvy.

Benefits

A competitive salary package, including all the necessary extra benefits.

Great growth opportunities within a strongly growing company.

A flexible work environment (flexible working hours, possibility to work from home).

A green office in Holborn, next to Covent Garden in London.

A great company culture!

Additional information

Seniority level: Not Applicable

Employment type: Other

Job function: Information Technology

Industries: Software Development

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Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English