Junior Implementation Manager

Job description

OverviewThis is a 12-month fixed-term Project Manager role within IRIS's Professional Services team , focused on the implementation of IRIS Cascade HCM , our HR and people management software.

Your role is to help new customers successfully set up and start using the software. You'll guide them through the implementation process - planning the work, keeping communication clear, and making sure each project reaches go-live smoothly.

You won't be writing code or providing technical support. Instead, you'll focus on organisation, coordination, and communication, working with customers and internal delivery teams to keep projects on track and customers confident.

This role suits someone who enjoys working with people, managing multiple pieces of work, and taking ownership of delivery.

Why This Role MattersThe implementation stage shapes how customers experience IRIS from day one.

Strong adoption of IRIS Cascade HCM

Long-term customer relationships

Your work will have a direct impact on customer satisfaction and retention.

About the Team You\'ll JoinYou'll join a supportive team of Project Managers and Senior Project Managers within Professional Services , working specifically on IRIS Cascade HCM customer implementations .

You'll work closely with:

Customers and senior stakeholders

Implementation consultants and technical experts

PMO, Product, Customer Services, and Sales teams

The team values collaboration, shared learning, and practical problem-solving.

What You\'ll Be DoingAs part of the Professional Services delivery team , you'll:

Manage several customer implementation projects at the same time

Plan delivery timelines and track progress throughout the project

Act as the main point of contact for customers during implementation

Coordinate consultants, technical specialists, and internal stakeholders

Identify and manage risks, issues, changes, and dependencies

Keep CRM systems and project documentation accurate and up to date

Support project closure and customer handover once live

Build strong, professional relationships with customers and colleagues

Your success will be measured by smooth delivery and well-prepared, confident customers.

What We\u2019re Looking ForThis role is ideal for candidates with experience in project coordination, customer delivery, or implementation work , but who don\u2019t need to be senior project managers.

You might come from:

Project coordination or junior project management roles

Customer onboarding or implementation teams

Professional services or consulting environments

Operations, PMO, or service delivery functions

You\u2019ll thrive in this role if you:

Are organised and comfortable managing multiple priorities

Communicate clearly and professionally with customers and colleagues

Enjoy planning, structure, and problem-solving

Can explain complex information in a simple, calm way

Take pride in accuracy and high-quality work

Work collaboratively and take ownership

Formal project management qualifications are helpful but not essential.

What You\u2019ll GainDuring this 12-month fixed-term contract , you'll gain:

Exposure to senior stakeholders and cross-functional teams

Insight into how HR software is implemented in real customer environments

Strong foundations for future roles in project management, consulting, or customer delivery

Many people use this type of role to strengthen their delivery experience and progress into more senior positions.

Our Application ProcessWe've kept the process simple and supportive:

Submit your CV and a short summary of your interest.

A relaxed interview with our Talent Acquisition team, plus two short online assessments (unless completed in the last 12 months).

CCAT: a 15-minute timed assessment

EPP: untimed and completed at your own pace

Interview with the Professional Services team

A friendly discussion about your experience, approach, and fit for the role.

IRIS is an inclusive employer and welcomes applications from people of all backgrounds. If you enjoy organisation, customer delivery, and project-based work - and are open to a 12-month fixed-term opportunity within Professional Services - we'd love to hear from you.

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Extra information

Status

Closed

Education Level

Secondary School

Location

Slough

Type of Contract

Full-time jobs

Profession type

Project Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English