Sales Advisor

Job description

Respond to all sales enquiries (phone, email etc) with pace and professionalism.

Provide confident, consultative guidance to ensure customers choose the best-fit products and packages for their site needs.

Convert each enquiry into a confirmed order, maintaining pricing accuracy and commercial discipline.

Identify and present upsell opportunities such as:

Complementary equipment

Longer rental terms

Higher-spec or sustainable alternatives

Build strong, ongoing relationships with regular site contacts to drive repeat business and increased wallet share.

Order Conversion & Coordination

Manage all day-to-day hire requests across customer types and sectors with a focus on maximising order capture.

Use availability dashboards and internal systems to ensure product availability and seamless order flow.

Collaborate closely with the Project Solutions Team, Depot Teams, Transport, and Service Solutions to ensure every order is delivered correctly and on time.

Ensure all instructions, delivery details, specifications, and pricing are accurately recorded to prevent queries.

Customer Engagement

Maintain a solutions-focused, sales-driven dialogue with customers at every interaction.

Promote customer feedback (CSAT) to support ongoing service improvement and sales confidence.

Escalate complex, multi-phase, or high-value projects to the Project Solutions team where appropriate.

General

Comply with all company policies and procedures.

Always uphold the company vision & values.

Comply and adhere to all SHEQ directives and processes.

Carry out any other reasonable duties as requested.

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Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle upon Tyne

Type of Contract

Full-time jobs

Published at

15-05-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English