Key Account Manager

Job description

Are you confident managing major UK retail accounts and turning Joint Business Plans into measurable commercial growth?

Do you enjoy combining data, forecasting, and customer relationships to drive performance across both national and independent retail?

Ready to take ownership of key UK accounts, including John Lewis, within a premium consumer goods brand?

MacGregor Black are partnering with a leading consumer goods business on the search for a Key Account Manager. This is a remote UK‑based role, requiring regular travel for customer meetings.

This is a commercial, fast‑paced, and hands‑on role that blends relationship management, forecasting, performance analysis, and campaign execution. You will take ownership of delivering results across UK national and independent retailers, ensuring strong account planning, flawless execution, and effective cross‑functional collaboration.

Key Responsibilities:

• Manage the relationship with John Lewis and selected national and independent retail partners.
• Build, manage, and execute Joint Business Plans (JBP) to deliver growth.
• Track sell‑in and sell‑out performance, identifying opportunities and risks.
• Deliver accurate Latest Estimate (LE) forecasts and ensure high forecast accuracy.
• Monitor promotions, margin performance, and commercial investment.
• Identify distribution and product‑range expansion opportunities.
• Manage monthly sales forecasts in alignment with stock planning.
• Support digital sales by improving product pages, content accuracy, and online conversion.
• Review campaign and promotional results, recommending enhancements for continuous improvement.
• Partner with marketing and eCommerce teams to ensure brand‑consistent activation.
• Prepare monthly performance reviews for key accounts.
• Analyse sales trends, stock health, risks, and opportunities.
• Maintain internal reporting tools, CRM inputs, and tracking documentation.
• Revenue vs. Budget
• Promotional ROI
• Margin performance
• Stock health and availability
• Distribution growth
• In‑store & online brand standard compliance
• Forecast accuracy

What We're Looking For:

• Experience managing or supporting major UK national accounts, ideally including John Lewis.
• Strong analytical skills with advanced Excel capability and comfort interpreting sales data.
• Relevant experience with UK independents and regional retail partners.
• Solid understanding of digital sales performance, content quality, and online campaign execution.
• Commercially minded with excellent planning, forecasting, and organisational skills.
• Effective communicator and collaborator across teams, stakeholders, and customer functions.
• Willingness to travel regularly to customer meetings across the UK.

What We Offer:

• Ownership of strategically important UK retail partners — with John Lewis as the lead account.
• The opportunity to shape and grow the brand's UK presence across national and independent retail.
• A high‑performing, supportive global brand team.
• Real career development opportunities within a premium, purpose‑driven company.

For more information, please contact Abbie Ward.

Extra information

Status

Open

Education Level

Secondary School

Location

Greater London

Type of Contract

Full-time jobs

Published at

24-05-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English