Account Manager - Digital

Job description

Have you got a proven track record in managing and growing key digital customer accounts while driving profitable sales growth?

Do you have strong analytical and commercial experience?

Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?

Macgregor Black are partnering with a global market leading consumer goods brand, on the search for an Account Manager - Digital.

As Account Manager - Digital you will be responsible for driving commercial performance within the ecommerce/ marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.

Key Responsibilities:

• Confident in a customer-facing and account management role.
• Highly analytical with strong Excel and numerical skills.
• Commercially minded with a solid grasp of margins, pricing, P&L and profitability.
• Comfortable using digital tools and reporting platforms.
• A critical thinker with a positive, proactive approach to growth and problem-solving.
• Organised, results-oriented and able to manage multiple accounts and deadlines.
• A strong communicator who builds trust and long-term relationships.
• Able to translate data and insight into targeted actions and customer plans.
• Attentive to customer feedback and able to share insights internally.

What We're Looking For:

• Manage and grow the sales and the profitability of your portfolio
• Use data to drive decision-making and identify gaps, risks and opportunities.
• Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.
• Produce reports, KPIs and forecasts for internal stakeholders and leadership.
• Collect and interpret market and performance data to inform strategy.
• Promote our product portfolio using catalogues, digital tools and trade promotions.
• Maintain and grow relationships through meetings, calls and email engagement.
• Deliver insight-led presentations and recommendations to customers.
• Implement account and channel strategies aligned with margin and growth priorities.
• Use data to match products and brands to customer needs.
• Identify and pursue new business opportunities within your channel.
• Deliver accurate demand planning and reporting.
• Monitor performance vs budget and propose tactical actions when required.
• Take ownership from order entry to invoicing and delivery, working closely with Customer Service.
• Manage credit notes, complaints and service issues efficiently.
• Liaise with internal teams to resolve problems and support customer expectations.
• Meet customers and deliver impactful insights and analysis.
• Share feedback with marketing, trade marketing and product teams.

Please contact Lewis Millican for further information.

Extra information

Status

Open

Education Level

Secondary School

Location

Oxfordshire

Type of Contract

Full-time jobs

Published at

24-05-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English