Aftersales Manager

Job description

After Sales Manager

Letchworth

£50,000-62,000 DOE (Company Vehicle Provided)

Role Overview

NEOS Engineering are seeking an experienced After Sales Manager to lead the aftersales operations team at our client's Letchworth depot. This is a key leadership position responsible for driving operational performance, profitability, and service excellence across field service and workshop operations.

The successful candidate will play a pivotal role in delivering strong business performance through effective management of labour efficiency, parts turnover, and high-quality technical support, while ensuring full compliance with company Health & Safety, Environmental, and Quality standards.

You will lead a multidisciplinary team and be accountable for achieving ambitious commercial targets, maintaining strong customer relationships, and ensuring a seamless end-to-end service operation.

Key Responsibilities

Depot Leadership & Operations

• Lead daily operations of the Letchworth depot, ensuring safe, efficient, and compliant working practices
• Oversee resource allocation and ensure effective workflow across workshop and field service teams
• Maintain strong Health & Safety compliance across all depot activities

Performance & Efficiency

• Monitor and manage utilisation and Work in Progress (WIP) levels
• Ensure timely progression of jobs through the system, supporting invoicing within 30 days
• Review depot performance metrics and drive continuous improvement

Technical & Operational Support

• Provide expert technical guidance to engineers and customers
• Support resolution of complex service and repair issues
• Ensure high-quality technical standards across all aftersales activity

Commercial & Financial Management

• Drive revenue growth across parts, service, and repair contracts
• Manage depot P&L performance, identifying opportunities for improvement
• Work closely with service controllers to ensure accurate repair estimates and conversion to commercial opportunities

Team Leadership & Development

• Lead, coach, and develop the aftersales team through structured performance reviews and appraisals
• Conduct regular team meetings and toolbox talks
• Support ongoing training and development to maintain technical capability

Customer & Service Excellence

• Build and maintain strong customer relationships through proactive communication
• Act as escalation point for customer queries, disputes, and service issues
• Ensure a consistently high standard of customer-focused service delivery

Key Requirements

• Proven experience in an aftersales, service, workshop, or operations management role
• Strong background in heavy plant, construction equipment, or similar engineering environment
• Experience managing teams and driving operational performance
• Strong commercial awareness with P&L responsibility
• Excellent technical understanding and problem-solving ability
• Strong leadership, communication, and customer relationship skills

Extra information

Status

Open

Education Level

Secondary School

Location

Letchworth

Type of Contract

Full-time jobs

Published at

01-06-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English