Bank Health Care Assistant

Job description

Exciting opportunities available for Bank Health Care Assistants to join our team in BirminghamAt Health Transportation Group UK (HTG-UK), we are one of the UK's leading providers of Non‐Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high‐quality care across the country.

What Can You Expect?You would be joining us in the role of a Bank HCA, delivering a vital service to patients. You'll be a comforting presence for individuals in crisis, supporting each person with empathy and respect during their most vulnerable moments. As part of the health care assistant crew, you'll ensure safe, compassionate journeys for patients (12+) with complex mental health needs. You'll drive and assist patients in a specially adapted non‐emergency ambulance, supporting individuals who may be in distress or agitated. Our ethos is trauma‐informed, understanding that people with mental health problems are likely to have experienced some adversity in their lives and therefore they deserve to be treated with compassion, sensitivity, dignity and respect in their relationships with professionals.

Summary of Main Duties Include

Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.

Build trust with patients using active listening and compassionate communication.

Follow care plans, risk assessments, and safety protocols.

Use de‐escalation techniques to support patients in distress while maintaining their dignity.

Record patient information accurately using digital or paper systems.

Drive and maintain company vehicles in line with policies and procedures.

Maintain a clean, fully equipped vehicle at the start of each shift.

Collaborate with healthcare professionals to ensure high standards of patient care.

What's in it for you?

£15 per hour (day time rate)

£17 per hour (night time rate)

Occupational Sick Pay after 12 months service

Employee Assistance Programme delivered by the UK's #1 EAP service – Health Assured

Increased holiday allowance for long service

Refer a Friend – Earn up to £500 for each friend you bring on board

Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Pension Scheme

Opportunities to grow and develop

Engaging Workplace Culture – with regular company updates and Employee of the Month

We are Looking for Great People Who Are:

Able to produce a Full UK Manual Driving Licence, with no more than 6 licence points.

Trained in First Aid & Safeguarding (required)

Compassionate individuals who can support patients with complex mental health needs.

Calm under pressure with the ability to manage challenging situations.

Excellent communicators with active listening skills.

Physically and mentally capable of meeting the role's demands.

High standards in relation to infection prevention and control.

Willingness to drive and assist with non‐emergency transport when needed.

Flexibility for shift work (7‐day schedule across mids, afternoons and evenings).

Experienced within a health or social care setting, specifically with individuals experiencing mental health challenges and within patient transport is desirable but not required.

Experienced with providing compassionate, person‐centred care and working with vulnerable individuals.

Our Commitment to Safer RecruitmentPatient safety is our priority. To work for Therapeutic Response you will need:

Enhanced DBS check (Conducted during onboarding if successful)

Right to work in the UK

Full UK Manual Driving Licence

Satisfactory employment and character references

A satisfactory medical assessment

Successful candidates will also need to successfully complete a mandatory training course on commencement of employment.

Equal OpportunitiesThe Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination – whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

SafeguardingThe organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG‐UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation's requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English