Helpdesk Administrator

Job description

Dorset County Hospital NHS Foundation Trust

Helpdesk AdministratorThe closing date is 26 May 2026

The Estates department is seeking a forward-thinking and innovative individual that embraces improvement and change to assist with the transformation of its operation. This role is part of a wider administrative team that provides support to estates (hard services, capital projects, governance and decontamination) and therefore will have a very varied remit.

The Helpdesk function is central to providing maintenance support across the Trust Estate. The post holder will work with the Estates Supervisors Officers, providing administrative assistance to support the Estates & Facilities Department as directed.

Main duties of the jobBe the first point of contact for visitors to the Estates Department responsible for ensuring that all visitors sign in and put them in touch with their Trust contact and issue keys and security passes as required. Maintain a courteous and helpful approach when dealing with all visitors and contractors.

To ensure all jobs are handled with an effective response, issues are addressed and actioned swiftly, liaising, supporting and working closely with the Estates Officers & Managers, and in the interim the Maintenance coordinator (as this role may change as part of the Estates review).

To receive incoming telephone calls, manage queries, record and pass on messages as appropriate from service users and suppliers, including wards, non-clinical departments, Trust staff and external supply companies and contractors.

Maintain stock levels within the department and ensure the system is kept up to date.

To raise purchase orders and receipt goods to ensure prompt payment of goods and services received by the Estates & Facilities department.

Receive deliveries into Estates, checking for accuracy and storing goods securely for distribution to the relevant teams. Ensuring items are logged on the system.

General office duties and to undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Right to Work in the UKRight to Work in the UK: This role is not available for Skilled Worker visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. Unfortunately, we are unable to support visa applications for this post in line with UKVI regulations.

Person SpecificationEducation, Qualifications & Training

Educated to GCSE level or equivalent, including English at Grade C or above

An RSA, ECDL or CLAIT qualification or one year keyboard experience

Knowledge & Experience

Evidence of previous posts held of a similar level, ideally within the NHS, but not exclusively

Experience of working with computer systems, to include Microsoft Office, in a working/academic environment

Previous experience of working within a customer focused environment

Knowledge/experience in Facilities Management (preferably in hard services/estates)

Experience with MICAD/ZetaSafe systems or similar

Skills & Abilities

Evidence of varied administrative skills

Evidence of effective communication skills both written and oral

Evidence of ability to respond quickly to changing priorities organising and prioritising own workload to meet deadlines

Evidence of ability to work with minimal supervision

Evidence of ability to exercise judgement when dealing with customer queries and to analyse and resolve problems

Evidence of flexibility and ability to adapt to different areas of work

Ability to build and maintain good working relationships within a team

An understanding of the meaning of confidentiality and the requirement for this to be maintained

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Extra information

Status

Open

Education Level

Secondary School

Location

Dorchester

Type of Contract

Full-time jobs

Published at

21-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English