Bank GP OOH Care Support Worker

Job description

The role of GP Out of hours is to meet primary health care needs to patients presenting outside of usual GP practice hours. Where appropriate patients are then referred to specialist teams within and / or external to the hospital, or provided with advice for on‐going self care. The post holder will work in GP Out of Hours (OOHs) supporting the clinician's and offer support to reception as required. The post holder will support and care for patients within the clinical setting working under the supervision of the clinical staff. The post holder will assist clinical colleagues with investigations. The post holder will (clinical and clerical elements): be familiar with, and work to, the protocols and policies of the GP OOHs service and Trust policies, paying particular attention to the Chaperoning and Infection Control policies.

Responsibilities

Clinical Support

Undertake patient observations (temperature, pulse, blood pressure, oxygen saturations, blood glucose, respirations, pain assessment) and report results to the clinician

Recognise and escalates abnormalities or emergencies promptly

Perform clinical procedures as directed by a clinician, including:

ECG recordings

Simple dressing changes

Cannula care (dressing changes, insertion/removal)

Pregnancy and urine testing (including preparing samples for microscopy)

Assist in providing basic life support during cardiac arrest situations

Patient Care and Comfort

Assist patients with mobility, moving and handling, and toileting needs

Support patients with personal hygiene and dignity, including undressing for examination

Provide reassurance, information, and comfort to patients and relatives in waiting areas, ensuring access to refreshments where appropriate

Operational Support

Escort patients to and from departments or wards, following clinical assessment

Support clinicians during periods of high demand or escalation

Assist the Emergency Department when GP OOH workload allows

Professional Responsibilities

Maintain up-to-date Mandatory and Essential Skills Training

Escalate concerns to clinicians or practitioners in a timely manner

Contribute to maintaining a safe, clean, and supportive clinical environment

Closely liaise with other disciplines, providing a courteous, reliable, and quality service to patients, relatives, carers, and staff

Be aware of Health and Safety aspects of staff and patients and promote a safe environment within the department

Have a thorough knowledge of how to prepare, care for, and clean equipment within the department and restock supplies

Commit to further training as required by both elements of the role and, when competent, assist in the training of others

About Harrogate and District NHS Foundation TrustHarrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

Benefits and Support

A supportive culture so colleagues can bring their whole selves to work

Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards

Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service

Application Process

Due to high levels of interest, posts may close early if we reach a sufficient number of applications

Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.

Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

All job offers are subject to satisfactory pre-employment checks.

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Extra information

Status

Open

Education Level

Secondary School

Location

Harrogate

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English