Hearing Care Assistant - Wem

Job description

About The RoleAs a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you'll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high‐quality hearing care. You'll be the friendly face our customers rely on – from initial consultation to aftercare.

This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people's lives.

Responsibilities

Assist with hearing screening and pre‐consultation procedures

Support Audiologists during hearing tests and fittings

Provide advice on hearing aid care, maintenance and use

Deliver ongoing customer support including follow‐up appointments and adjustments

Maintain accurate customer records and handle administrative tasks

Contribute to the day‐to‐day smooth running of the hearing care service in‐branch and medical centres

Stay informed about hearing care products and developments

What we're looking forWe are looking for someone with a friendly, patient‐focused approach and excellent communication skills. Strong organisational and problem‐solving abilities are essential for this role.

The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace.

A full clean driving licence is essential as this is a mobile role.

What We Offer

Full training and development including the potential to progress to a Hearing Aid Audiologist

A supportive, family‐run working environment

Flexible working patterns

Competitive salary and benefits

Opportunities to work across both hearing and optical services

28 days annual leave including bank holidays (pro‐rata)

Generous staff discount scheme

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Shrewsbury

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English