Primary Care Network (PCN) Healthcare Support Worker (HSW)

Job description

Primary Care Network (PCN) Healthcare Support Worker (HSW)Working as part of the Carlisle Primary CareNetwork (PCN) you will work within a GP practice under the supervision of the senior practice nurse lead and strictly in accordance with specific practice guidelines and protocols. The HSW will assist the practice clinical team in the provision and delivery of programmes of patient care, subject to training.

Main duties of the jobNew patient health checks and NHS health checks

ECG recording

To give flu vaccines and immunisations

Chaperoning duties

Processing and management of laboratory samples requested by GPs and nurses

Sterilising, cleansing and maintenance of surgical equipment

Cleaning of clinical areas within remit of role

Vaccine/cold chain storage, monitoring and recording

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations

Assisting in the assessment and surveillance of patients health and well-being

Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

To cover extended access and work some evenings and Saturdays (rota)

About usCarlisle Primary Care Network (PCN) consists of 3 Practices; Eden Medical Group, Warwick Square Group and Carlisle Central Practice. The PCN is focussed on shaping our services to best meet our patients needs, working collaboratively to ensure we improve and develop services for the future.

We are focussed on providing new and innovative solutions to addressing the healthcare requirements of our patients, now and in the future.

We are passionate in providing our multi-disciplinary teams with support and positive working environments and strive to ensure we work collaboratively to provide this.

Job responsibilitiesThis is an exciting opportunity to join a passionate and supportive team, working with patients to deliver high quality and safe care. Promoting the best evidence-based care for our client population and the proactive provision of preventable health care.

We are seeking to recruit enthusiastic, caring and proficient Healthcare Support Workers as part of our nursing and practice team.

These roles will be based within one of the PCNs GP practices and will work under the supervision of the senior practice nurse lead and strictly in accordance with specific practice guidelines and protocols. The healthcare workers will assist the practice clinical team in the provision and delivery of programmes of patient care such as and subject to training

Confidentiality:In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holders may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:The post-holders will promote and manage their own and others health and safety and infection control as defined in the policies and procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand-cleansing facilities, wipes etc. Are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures, including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management, including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Equality and diversity:The post-holders will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holders will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

To attend mandatory training and in house training sessions, clinical supervision and team meetings.

Works as a valued, effective and responsible team member.

QualityThe post-holders will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:The post-holders should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:The post-holders will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

To work flexibly within the team to cover holidays and sickness, you may be required to work evenings, weekends, to cover a 6-day operation.

Person SpecificationKnowledge and Skills

Good written communication skills, clear concise record keeping

IT Skills

Time management, able to prioritise and organise own workload

Competent in basic Healthcare Assistant Duties

Trained in phlebotomy and infection control

Qualifications

Qualifications and certificates in Health and Social Care /HSW role or working towards

A demonstrable commitment to professional development

NVQ level 3 or equivalent

Previous experience of working in a HSW role

Experience

Previous experience working in General Practice or other health care provider

Experience with dealing with the public/patients

Meeting Quality Targets

Use of Microsoft Office

Experience of working in accordance with the NMC Code of Professional Conduct (2002)

Previous experience within a healthcare role

Experience in Emis Web, Docman, label trace systems

Qualities and Attributes

Excellent people skills, friendly and caring and able to deliver high standards of patient / customer care

An understanding, acceptance and adherence to the need for strict confidentiality

Ability to use own initiative, judgement, resourcefulness and common sense

Ability to work without direct supervision and determine own workload and priorities

Ability to work as part of an integrated multi-disciplinary team

Pleasant and Articulate

Able to work under pressure and remain calm

Caring, empathetic, discreet and has the integrity to handle difficult situations

Able to work in a changing environment and can adapt well to change

Other

Flexibility of working hours / ability to work at desired times which includes working extended access, late evenings, weekends to cover 6 day operation

To cover holidays and sickness

Car Driver - Clean Licence

Experience of Primary Care

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Carlisle

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English