Care Navigator / Receptionist

Job description

We're looking for an experienced CareNavigator/Receptionist to join our team.

Are you a people-focused problem solver whothrives in a busy, community-centred environment? We're looking for a CareNavigator to become a vital part of our GP practice team, helping patientsaccess the right care, at the right time, with the right clinician or service.

Salary is dependent upon experience.

Main duties of the jobAs a Care Navigator, you'll be the firstpoint of contact for our patients, whether by phone, online, or in person. You'll use your excellent communication skills, empathy, and initiative toguide patients through their healthcare options, ensuring they receive safe,timely, and appropriate support.

What we're looking for:

Previous experience in a GPpractice is essential

A friendly, confidentcommunicator with a genuine desire to help people

Strong organisational skills,attention to detail and the ability to stay calm under pressure

A team player who can adaptquickly in a fast-paced environment

Flexibility to cover holidays/sickness etc.

Excellent IT skills andwillingness to learn new systems

About usWeare a small, friendly 3 partner practice based in Spital, Wirral. We have just under 5000 patients.

Job responsibilitiesKey Responsibilities

Welcoming and supportingpatients with warmth, professionalism, and respect

Using care navigation protocolsto direct patients to the most suitable clinician or service

Managing appointment requests,repeat prescriptions, and general enquiries

Supporting patients to usedigital tools such as online consultations and NHS app services

Maintaining accurate recordsand handling confidential information appropriately

Identifying patients who maybenefit from additional support such as social prescribing or communityservices

Administration such as handlingonline consultation requests, scanning etc. Using a variety of IT systems

Person SpecificationExperience

Experience as a GP receptionist

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Extra information

Status

Open

Education Level

Secondary School

Location

Bebington

Type of Contract

Full-time jobs

Published at

21-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English