Front Desk Vet Care Assistant (Part-Time)

Job description

Mount Road Vets, Gorton, Gorton, North West Role: Veterinary Care Assistant/Receptionist Location: Mount Road Vets, Manchester Contract: Part-Time, 6 month contract Our core values are what make the group a successful and fun place to work.WE CARE -We care for animals and people, keep our promises, treat each other with decency and respect.WE DARE -We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a changing world.WE SHARE -We share knowledge, best practice and make decisions based on trust, dialogue, commitment and engagement.IVC Evidensia is the UK and Europe's leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.How you'll make a difference This role is a combination role primarily on Reception, with the addition of VCA duties where applicable to support the needs of the business.The purpose of the role is to provide exceptional levels of customer service to clients and ensure quality care for their pets. You will be the vital link between the clinical team, the administration and leadership team with strong attention to detail and professionalism.Previous VCA experience or existing qualification is preferred but not essential. Previous Reception experience is required.Reception:Answer the phone and communicate with clients and suppliers.Monitor and respond to emails professionally and in a timely mannerDrive sales by converting enquiries into bookable appointments and proceduresDiary management, optimizing patient lists for operational efficiencyBe competent with complaints handling proceduresCommunicate with clients regarding feeding and discharge of inpatients from non-complicated procedures.Contribute to making follow on appointments for clientsMaintain accurate client and patient records and ensure GDPR is followed, and all practice record keeping is accurate and currentDispense medication to clients and provide advice on home administration of treatmentHelp to maintain stock levels and ensure effective stock control and rotation, this may include ordering and monitoring of stock requirementsTo fulfil any relevant in-house training opportunities to enhance your skills inc mandatory training.VCA:Monitor and recording inpatient's clinical parameters, including TPR, bodily functions and activity and identifying changes and communicate with the supervising VS and RVN on basic status/change in status of inpatients.Ensure the highest standard of nursing care is always delivered to all patients under direction of the VS or RVN (not exceeding professional remit).Ensure the patient's needs are met via provision of environmental enrichment opportunities and meeting individual needs of the animal to reduce distress, pain, fear and frustration.Provide psychological support to manage stress and patient anxiety, to include stroking, cuddling, handfeeding, and providing comfort and emotional care to inpatients.Provide physical support, including exercising the patient to ensure opportunities for elimination and providing mobility support where required.Provide individual feeding supportAppropriately move and restrain animals for treatment and proceduresSupport the clinical team and client with end-of-life care and support.This is a part-time fixed term contract role working 24hrs over 3 days per week, 09:30-18:30.You might be a great fit if... You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You'll bring:Excellent communication skills and a professional, welcoming mannerExperience in a customer-facing role, with a strong focus on service and attention to detailThe ability to manage multiple tasks effectively in a busy environmentA collaborative approach and willingness to support colleaguesA proactive attitude, with openness to feedback and learningHow we'll support you At IVC Evidensia, we're committed to supporting your development and wellbeing from the very start of your career. You'll benefit from:A key client-facing role within a supportive and collaborative practice teamClear career pathways with progression opportunities within client care and practice leadership rolesOngoing learning and development supported by experienced colleagues and practice teamsA values-led culture focused on care, community, and continuous improvementWhat we offer our team 6.6 weeks' annual leave FTEAdditional annual leave for your birthday, which will be added to your holiday allowanceIncreasing annual leave accrued through length of serviceEnhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy payCycle to Work schemeLearning and development opportunities via the IVC Evidensia AcademyDiscounted staff pet careVoluntary benefits: choose from a range of benefits to suit youAccess to discounts/cashback with hundreds of participating retailersMount Road Vets, Gorton 173A Mount Road, Gorton, M18 7QT, United Kingdom

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Extra information

Status

Open

Education Level

Secondary School

Location

Manchester

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English