Ambulance Care Assistant

Job description

We have a fantastic opportunity for full‐time Ambulance Care Assistants to join our team based in Hereford.

An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day you'll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.

Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two-person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.

Shift patterns available

4 on 4 off rotating 07:00-18:30/09:30-21:00

Mon‐Fri 07:00-15:00

Two‐Week Rolling Rota – 1st week: 08:00-18:00 Mon‐Thurs, 2nd week: 10:00-20:00 Tues‐Fri

Please only apply if you can commit to one or more of these shift patterns.

Benefits

£12.71 per hour

Life Assurance – protection to the value of £5,000

24/7 online/telephone GP Consultation and access to prescriptions

2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway

Cash‐plan benefits – protection for illness and recuperation, including dental, optical, chiropody

Access to mental health consultations

Access to physiotherapy consultations

Access to legal advice on domestic issues such as motoring offences, wills and probate, and personal injury

Financial guidance on retirement planning, tax savings and state benefits

Long Service Recognition Scheme – recognising colleagues after 5 years and at 5‐year intervals with an increase in annual leave

Values‐based Internal Recognition Scheme with financial reward, leading to an annual recognition event

Refer a Friend recruitment incentive scheme with financial rewards

The EMED foundation, to provide support to colleagues and local communities

Paid holiday entitlement

Pension Scheme

Blue Light Card

Uniform provided

EAP (Employee Assistance Programme) to support health and wellbeing requirements

Flu vaccination (through an internal campaign in Autumn/Winter)

Other Duties

Assisting in the transportation of 'end of life' service users, ensuring a high level of empathy

Building rapport by effectively communicating with patients and their relatives/friends

Responsible for lifting, securing and helping service users in and out of the Ambulance

Assisting the handing over of patients to appropriate staff on arrival at treatment centres/hospitals or to family/friends at home

Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights

Assisting service users with challenging behaviour and/or mental health illnesses

Ensuring that the ambulance is kept safe, clean and tidy

Qualifications and Requirements

Committed to patient care

Effective communicator with experience of communicating in emotional circumstances

Calm, considerate, careful driver, with no more than six penalty points on your licence

Natural flair for team working and collaboration

Physically fit for patient handling and moving

Pass an Enhanced DBS check (company supported)

Ability to work flexible shifts

Familiar with the local and surrounding area

Hold a valid UK (Manual) driving licence with no more than 6 penalty points

Please note that this role will be subject to several regulatory pre‐employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway, may help you prepare this information when required.

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Extra information

Status

Open

Education Level

Secondary School

Location

Hereford

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English