Professional Services and Customer Advisory Consultant

Job description

Are you driven by a passion for education and exceptional customer outcomes?

Join Tribal as a Customer Advisory and Professional Services Consultant and play a key role in helping new and existing customers unlock the full value of our EBS system.

About TribalTribal is a global EdTech leader, delivering innovative software solutions that empower education providers worldwide. Our mission is to research, develop, and deliver the tools institutions need to support learners, enhance teaching experiences, and achieve outstanding educational results.

Tribal EBS is a flexible, modular student information system (SIS) designed for Further Education, Higher Education, and vocational training organisations. It streamlines student data management, operational processes, and learner engagement, offering a unified, real-time view of students, staff, and institutional activity, with configurable modules to suit diverse organisational needs.

The RoleWe're seeking a proactive and customer-focused professional to guide institutions through successful EBS implementation and foster long-term strategic engagement. This role blends project delivery, consultancy, and advisory support to ensure customers gain maximum value from our solutions.

We are looking for people who can demonstrate the following skills and experience:

Project Management expertise, with the ability to plan, coordinate, and deliver projects on time, within scope, and to budget.

Experience delivering software training, consultancy, and advisory services to empower customers to optimise their system usage.

Strong stakeholder engagement skills, with the ability to build trusted relationships and drive strategic product adoption and growth.

Ability to influence internal product development and contribute to continuous service improvement.

Support for business development activities, including pre‐sales demonstrations and tender responses.

Experience managing customer incidents and escalations, ensuring timely resolution and clear, consistent communication.

Confidence working independently and effectively within a remote environment.

It would be great if you had:Working knowledge of our EBS software, or experience with another student information system.

What can Tribal offer you?We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, volunteer days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment.

We're committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us.

As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.

Note to all applicants -Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English