Helpdesk Team Leader

Job description

We're exclusively partnering with highly reputable company that is looking to recruit an experienced Technical Support / Helpdesk Team Leader to join the team.As Technical Support / Helpdesk Team Leader, you will be responsible for managing a team of Support Analysts, Managing Workloads, Ensuring Key SLA are achieved, Rota Management and Ensuring high levels of customer service.The role does require an individual who has operated at Team Leader level within a technical environment with a high-level understanding of IT environments such as Networking.This is the perfect opportunity for an individual with good leadership expertise that is keen to learn more about IT to be able to provide hands-on support where required.

THE TECHNICAL SUPPORT / HELPDESK TEAM LEADER ROLE:

As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, whilst ensuring high levels of customer service

Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA

Preparing Monthly team rotas to ensure resource is provided

Assisting with Project Work and Coordination

Identifying training needs and areas of improvement

Ensuring that customers are escalated and responded to rapidly

Maintaining SOPs when processes change/update

Providing reports to the Directors and discussing key insights

Setting team and individual objectives, targets and improvement milestones

Arranging team meetings and 1:1 meetings to ensure good communication

Delivering or arranging delivery of regular training

THE PERSON:

Must have experience as a Helpdesk Team Leader, Technical Support Team Leader, Service Desk Team Leader, IT Support Team Leader or similar team lead role in a technical environment

A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to team.

Excellent communication skills with the confidence to manage a team of varying experience levels

An individual with solid values and one that enjoys delivering high levels of service

TO APPLY:Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.

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Extra information

Status

Open

Education Level

Secondary School

Location

Bradford

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English