Cancer Care Support Worker

Job description

NHS Professionals are recruiting for a cancer care support worker to support patients based at University Hospital Southampton. This is a bank position for potentially up to 6-months and offering full time hours. Monday-Friday 9-5.

Main duties of the jobEnable people living with cancer to navigate supportive services through referrals and/or signposting that can meet each individual patients range of needs.

Signpost individuals to relevant Macmillan information resources and to other organisations information resources to meet their information needs.

Help to enhance patients experiences and support service-users to manage their cancer treatment by ensuring ongoing service improvement based on feedback from patients.

Ensure patients are offered at least one Holistic Needs Assessment and Care Plan through their pathway, working closely with site specific clinical nursespecialists and CSW lead.

Be accessible to patients, even if a Holistic Needs Assessment and Care Plan is declined.

Work with the Macmillan Centre Volunteers to provide good quality information & support within the centre and throughout UHS.

Provide outreach service provision within the wider UHS.

Support the provision of formal / informal specialist education and training for other staff and volunteers.

Carry out some administration duties required for the role.

You will be required to sign post to the clinical team as appropriate for complex decisions.

Provide telephone and face to face support and advice and signpost to other sources of support.

Monitor, audit and report contacts with visitors to the centre including staff, patients and carers.

Job responsibilitiesMain purpose:

This post is uniquely placed in a patient centred environment to support people affected by cancer to have meaningful conversations about their needs and support them with a plan of care.

The Macmillan Cancer Support Worker will have increased access to quality information and support to empower patients and provide knowledge they need at the right time on their cancer pathway. Patients and carers would receive expert guidance in relation to treatments and outcomes.

To offer additional holistic needs assessments to those who are diagnosed and living with cancer and to contribute to and support the Macmillan Centres services and developments.

Key working relationships:

Macmillan Centre staff and volunteers

Head of Cancer Nursing

Lead Cancer Support Worker

Cancer Clinical Nurse Specialists

Cancer Support Workers

Cancer Care Ward Staff

Cancer Care Matrons

Macmillan Acute Oncology Team

Patients and families

Wessex Cancer Alliance

Other cancer support charities

The Macmillan Cancer Support Worker (CSW) will:

Enable people living with cancer to navigate supportive services through referrals and/or signposting that can meet each individual patient's range of needs.

Signpost individuals to relevant Macmillan information resources and to other organisations information resources to meet their information needs.

Contribute to and support Oncology Health and Wellbeing events and support groups.

Help to enhance patients experiences and support service-users to manage their cancer treatment by ensuring ongoing service improvement based on feedback from patients.

Ensure patients are offered at least one Holistic Needs Assessment and Care Plan through their pathway, working closely with site specific clinical nursespecialists and CSW lead.

Be accessible to patients, even if a Holistic Needs Assessment and Care Plan is declined.

Work with the Macmillan Centre Volunteers to provide good quality information & support within the centre and throughout UHS.

Provide outreach service provision within the wider UHS.

Support the provision of formal / informal specialist education and training for other staff and volunteers.

Be involved in service audits and patient and family feedback exercises.

Carry out some administration duties required for the role.

You will be required to sign post to the clinical team as appropriate for complex decisions.

Provide telephone and face to face support and advice and signpost to other sources of support.

Monitor, audit and report contacts with visitors to the centre including staff, patients and carers.

Monitor and auditing as part of MQiSS (Macmillan quality Information and support services) and MQEM (Macmillan quality environment mark).

Communication

Communicate directly with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.

Demonstrate an awareness of limits of practice and seek appropriate support and guidance.

Digital Technology and Data Management

To ensure that the databases used for documentation of patient interventions are updated at the time of the intervention.

Maintain and record HNAs on the Somerset Cancer Registry.

Access and maintain other relevant databases.

Support and contribute to audit processes, governance, research, and service development.

Development of self

Be provided with training and a competency framework to ensure that they can fulfil their role with the necessary skills and knowledge to work with confidence.

Ensure CSW portfolio and competencies are completed and signed off by manager.

Identifying learning and development needs.

Accessing Macmillan's offer for learning and development.

Person SpecificationExperience

Experience in supporting cancer care patients. This should ideally be in NHS or Private UK setting in the last 2-years.

Understanding of PIFU (patient initiated follow-up).

Conscientious and Patient Focused.

Experience of sign-posting patients to relevant support.

Holistic needs experience.

QualificationsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Extra information

Status

Open

Education Level

Secondary School

Location

Southampton

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English