Apprentice Medical Secretary - Respiratory Medicine

Job description

Apprentice Medical Secretary - Respiratory Medicine We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification. You will be enrolled with a local education provider and will be required to complete your Level 3 Business Administrator Apprenticeship Standard qualification within the duration of the placement.The Respiratory Medicine directorate has an exciting opportunity to join the diverse and friendly admin team as an Apprentice Secretary.The forward-thinking and developing department incorporates new and exciting areas of interest including lung cancer, sleep, interstitial lung disease, emphysema, cystic fibrosis, oxygen, COPD, tuberculosis; as well as a vibrant outpatient department, respiratory investigation unit, lung function lab and a large inpatient footprint, all innovated collaboratively between the clinical, nursing and administrative teams. We are looking for someone who is enthusiastic, proactive and organised to join our vibrant and supportive team.Main duties of the job As post holder you will:Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.Deal efficiently and effectively with direct and indirect patient contact.Be able to work well autonomously and as part of a team.Demonstrate and maintain knowledge of Trust and National policies.Gain experience of the sub-specialties in Respiratory and provide high‐quality secretarial support.Eligibility Criteria All applicants must be:Aged 16+Resident in the UK/EEA for the last three consecutive yearsMust not have a qualification in a similar subject at the same level or aboveMust not be in any form of formal government-funded education upon the start of their apprenticeshipQualifications and Skills RequiredGood general standard of education4 GCSEs at Grade D/3 or above (or equivalent)Good standard of literacy and numeracyGood communication and interpersonal skillsGood IT skillsAbout us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!The NNUH is one of the largest NHS trusts in the UK, providing first‐class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state‐of‐the‐art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.We can offer you the full range of NHS benefits/discounts and in addition:Fast Track Staff Physiotherapy ServiceMulti Faith prayer room at NNUH Colney Lane siteDiscounted gym membershipsExcellent pension scheme and annual leave entitlementWagestream - access up to 40% of your pay as you earn itFree Park & Ride service direct to NNUH Colney Lane siteFree 24‐hours confidential counselling supportOn‐site Nursery at NNUH Colney LaneOn‐site cafes offering staff discounts at NNUH Colney LaneFlexible staff bankSalary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronicsJob responsibilities To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.Deal efficiently and effectively with direct and indirect (i.e. Telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non‐routine information and non‐clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. Terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.Assist patients and their carers by arranging translation/interpretation facilities via INTRAN.Attend to all communications, for example, emails, faxes, investigation results on a daily basis.Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non‐routine correspondence independently.Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary.Obtain patients case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. As specified by Trust Policy.Please see the attached job description for full details.Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.Person Specification Qualifications 4 GCSEs at Grade D/3 or above (or equivalent)Experience Previous experience of working in a teamPrevious experience of using Microsoft OfficeSkills Excellent communication and interpersonal skillsAbility to multi‐task and prioritiseCustomer care skillsEffective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and ExcellenceDemonstrates understanding and commitment to Equality, Diversity and InclusionDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Extra information

Status

Open

Education Level

Secondary School

Location

Norwich

Type of Contract

Full-time jobs

Published at

21-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English