Healthcare Support Worker

Job description

Healthcare Support WorkerThe closing date is 26 May 2026

Please note that sponsorship will only be considered for internal North Staffordshire Combined applicants. Due to the high volume of applications we receive for our Healthcare Support Worker vacancies the Trust does not currently provide sponsorship for external applicants

The ASD Assessment service is looking to recruit 2 Band 3 HCSW to support in making telephone calls to those on the waiting list and giving advice where appropriate.

The posts are full-time, fixed term for a period of 6 months from the date of employment.

The successful candidates will be confident in their communication skills, be proficient in using a computer and be able to manage your own workload.

The post will involve making telephone calls to those on the waiting list and giving advice.

Main duties of the job

Liaison with partner services and organisations.

Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. Photocopying, filing.

Handling telephone queries including a shared responsibility for reception duties.

About usAs a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.

The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.

Job responsibilities

Communicates with service users and families, all members of the multi-disciplinary team and with external agencies using a variety of methods including Information Technology.

Regularly reports and effectively communicates the status of the Autism Assessment service users in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team.

Relates appropriately with service user, carers, colleagues and others at all times maintaining professional boundaries.

At all times ensures that own actions, support the equality, diversity, rights and responsibilities of individuals.

Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.

At all times minimizes risks to self and others by undertaking safe working practices.

Qualifications

Advanced Apprenticeship in (Mental) Health and Social Care or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE's or Functional Skills)

Experience

Experience of working with children and/ or adults with Autism as a member of a multi-disciplinary team

Knowledge

Communicate appropriately with others at work.

Listen to, understand and follow lengthy or multi-step instructions and narratives.

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer nameNorth Staffordshire Combined Healthcare Trust

£25,760 to £27,476 a year Pro rata per annum

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Extra information

Status

Open

Education Level

Secondary School

Location

Stoke-on-Trent

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English