Care Navigator/ Receptionist

Job description

Care Navigator/ReceptionistJob type: Permanent

Working hours: Part time 25 hours per week. Tuesday - 08:30 - 13:30, Wednesday - 08:30 - 18:30 (to include a 1 hour unpaid lunch break), Thursday - 13:00 - 18:30, Friday - 08:30 - 14:00

Salary: £12.21 per hour

Location: Giffard Drive Surgery in Farnborough

Job role overviewTo support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

Duties include but are not limited to

Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers' requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients' healthcare records as necessary

Direct requests for information, e.g., SAR, insurance/solicitors' letters and DVLA forms, to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Undertake all mandatory training and induction programmes

Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care

Skills and experienceEssential

Experience working in a primary care setting

Excellent communication skills

Clear & polite telephone manner

Problem-solver with the ability to process information accurately and effectively, interpreting data as required

Sensitive and empathetic in distressing situations

Desirable

Experience working as a care navigator

Experience using EMIS

Healthcare qualification (level 2) or working towards gaining equivalent level

Benefits

27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)

NHS Pension Scheme

Enhanced family leave

Enhanced sick pay

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Extra information

Status

Open

Education Level

Secondary School

Location

Farnborough

Type of Contract

Full-time jobs

Published at

21-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English