Operations Team Leader - Facilities Assistants

Job description

Operations Team Leader – Facilities AssistantsRequisition ID: 11089

Location: London

Job Type: Permanent

Working Hours: Monday to Friday, 37.5 hours per week

What You Will DoPeople

Lead Facilities Assistants to ensure all contractual requirements are met.

Manage all HR issues within the team and record them on the Coroner platform.

Appraise, monitor, and evaluate staff performance on a regular basis and provide feedback.

Ensure adequate staffing levels are maintained at all times.

Manage and update team rotas to ensure all shifts are covered.

Update People Portal with team absences.

Ensure all staff complete their LearnUpon training in a timely manner.

Encourage continuous improvement for yourself, the team, and the department.

Manage the probation process in accordance with the Amey procedure.

Payroll

Ensure payroll add‐ons such as overtime and project work are processed on time to prevent any pay issues.

Investigate any payroll issues as they arise and resolve them promptly.

Security

Ensure all staff have and maintain correct clearance levels and passes are up to date.

Ensure that all security regulations relating to mail receipt and deliveries are adhered to and all breaches are reported to the line manager in line with JSP440 & 367.

Concept

Monitor and manage concept‐tasks assigned to distribution services, ensuring timely acknowledgement, allocation, progress updates and completion in accordance with operational priorities and SLAs.

Record and manage monthly productivity data, ensuring timely preparation of client performance reports.

Subcontractors

Manage the visitation of sub‐contractors to carry out service and maintenance jobs for the ATM and water service.

Manage regular replacement of flags due to life cycle, laundering and relevant days as regulated by the Department Culture Media and Sport, including occasions where flags are required to be half‐mast.

Service Delivery

Manage and encourage collaboration between departments and contractors.

Ensure all collection of mail and deliveries happens on time and in accordance with contractual and customer requirements.

Health and Safety

Complete 01 reports on a monthly basis.

Review and write risk assessments ensuring all staff read, understand and sign to confirm acknowledgement.

Review COSHH and keep all paperwork up to date and correct.

Ensure all departmental equipment is well maintained and serviced in line with contractual and legal requirements and keep related documentation updated.

Perform any other duties as reasonably requested by management.

What You Will Bring

Relevant experience in portage, postal services and records management.

People management experience.

Understanding and ability to deliver on all aspects of staff and HR issues.

Knowledge of current health & safety legislation in relation to FM.

Computer literate.

Highly motivated and capable of working alone and equally as part of a team.

Previous experience working within the Civil Service or Armed Forces.

Ability to undertake projects as they arise.

Knowledge of Amey and MoD security procedures regarding distribution of customer products.

Demonstrated knowledge of the MoD goods receipt and delivery system, JSP 367 and JSP 440.

Team player, able to work willingly and effectively on own initiative to achieve objectives.

Flexible attitude to a changing environment.

Willingness to learn and develop new skills while supporting colleagues.

Willingness and ability to write and assess risk assessments.

GCSE in Maths and English.

Previous experience leading a team is essential.

Experience being part of a high‐profile and demanding contract is desirable.

Previous knowledge of portering/mail or facilities is desirable.

Excellent customer service skills and a smart appearance.

Able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.

Punctuality and a willingness to maintain a good attendance record.

Benefits

Competitive annual salary with potential for yearly reviews.

Career growth opportunities.

Comprehensive training, including fully funded leadership programmes.

24 days of holiday plus bank holidays, with the option to buy further days.

Generous pension scheme with extra contributions from Amey.

Flexible benefits – insurance options, Cycle2Work scheme, and discounted gym membership.

Exclusive access to discounts through our online portal.

Two Social Impact Days each year for volunteering and fundraising.

Family‐friendly policies for new parents or caregivers.

Membership of affinity networks that support diverse communities.

Eligibility RequirementApplicants must hold a current British (UK) passport due to the nature of the contract.

Diversity and InclusionWe welcome applications from a diverse range of candidates and guarantee an interview to applicants with a disability who meet the minimum requirements.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English