Fulfillment and Events Assistant

Job description

About the jobFulfilment Assistant at London Nootropics

At London Nootropics, our mission is to help people stay balanced and find their flow with delicious, best‐in‐class adaptogenic coffee that supports mental clarity, calm and focus.

We launched in March 2020 with a vision to make adaptogens accessible and easy to add to everyday life. As we've grown, we've remained deeply committed to quality, care and operational excellence, making sure every order, delivery and event runs smoothly behind the scenes.

We're now looking for a Fulfilment Assistant to join our Operations team and play a hands‐on role in keeping our fulfilment, shipping and office operations running seamlessly. If you're organised, proactive and enjoy being at the heart of how things get done, we'd love to hear from you.

About the roleAs our Fulfilment Assistant, you'll be a key part of our day‐to‐day operations, supporting fulfilment and shipping, coordinating deliveries, maintaining systems and helping keep both our warehouse and office running smoothly.

You'll work closely with our Fulfilment Manager, Customer Service, Events and wider Operations team, gaining exposure to multiple systems and processes. This is a varied, fast‐paced role where attention to detail, clear communication and reliability really matter.

Your work will directly shape how efficiently we operate, from customer orders and stock movements to events and office logistics.

Fulfilment & Shipping Operations

Support the Fulfilment Manager with daily fulfilment and shipping operations

Work across platforms including Royal Mail, Shopify, GoFlow and courier systems

Assist with order processing, shipment coordination and system management

Help create and maintain operational processes to improve efficiency and workflows

Plan fulfilment activities and log key events to ensure deadlines are met

Provide administrative support, including emails, follow‐ups and documentation

Maintain close communication with Customer Service and wider teams

Support day‐to‐day coordination alongside the Fulfilment Manager

Deliveries & Quality Control

Manage incoming deliveries and carry out quality control checks on received stock

Complete QC reports and delivery records accurately

Communicate with couriers and delivery drivers

Assist with allocating and organising deliveries

Rotate stock to ensure FIFO (first in, first out) processes are followed

Support and maintain Goods In Quality Control procedures

Events Support

Pack and prepare equipment and stock for events

Maintain and update events inventory

Collaborate with the Marketing team to support event logistics

Control and replenish event‐related stock

Coordinate admin tasks between fulfilment and marketing

Keep the events room organised and well‐maintained

Office & General Operations Support

Help keep the office organised, functional and welcoming

Allocate and manage stock across office and storage spaces

Conduct daily checks and report issues to the Fulfilment Manager

Ensure tools and equipment are available and maintained

Arrange replacements or purchases when needed

Key Qualifications

Highly organised, reliable and detail‐oriented

Enjoy hands‐on operational work and keeping things running smoothly

Communicate clearly and confidently, both written and verbal

Thrive in a fast‐moving, growing business

Confident using systems and keen to learn new tools

Enjoy being part of a close‐knit, supportive team

Take pride in doing things properly and improving processes over time

Care about contributing to a positive, high‐performing workplace

Why join us?

Be part of a fast‐growing, purpose‐driven company with big ambitions

Work alongside a supportive, motivated team who genuinely care

Staff discount on our adaptogenic coffee and wellness products

Monthly health and wellness allowance

Regular team socials & events

Opportunity to grow your role as the business scales

Meaningful work; your contribution directly supports our customers, team and long‐term growth

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

21-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English