Team leader Call Center-(legal)

Job description

About the job Team leader Call Center-(legal) Job Description: Call Centre Team LeaderAs a team leader within the consultation Claims departmentyou need to be dedicated, motivated with a desire to deliver. You will report to the Head of Operations and be responsible for managing the daily activity as well as ensuring the team delivers first class service to the areas of the business they support. You will provide a professional and informative primary point of contact for all customers, clients and third parties whilst maintaining the highest level of customer service.Main tasks and responsibilities:Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basisPrioritising workloads to ensure targets are deliveredManaging system and process changes effectivelyKPI reporting and key task managementProviding input into system and process improvementsConfident day to day decision makerAdvising as required on cases including quantum, causation and liabilityTraining and staff development including conducting one to ones and appraisalsEducation and Experience:Proven track record as a team leader essential with a minimum of 3 years experienceWell versed in team leader responsibilitiesExperience of people managementKnowledge of Proclaim (beneficial but not essential as training will be provided)Excel literate to a good standardDynamicForward thinkingStrong organisational and planning skillsA practical and flexible approach to workAbility to use initiative and solve problems22 days holidays per year plus bank holidays

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Extra information

Status

Open

Education Level

Secondary School

Location

Liverpool

Type of Contract

Full-time jobs

Published at

21-05-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English