Claims Operations Manager

Job description

Key Responsibilities:

• Lead and support the delivery of claims operations and transformation strategy across an international insurance environment.

• Manage a range of operational and change initiatives including claims governance, technology implementation, delegated authority oversight, vendor management, data & analytics and process improvement projects.

• Work closely with senior stakeholders to prioritise and deliver key strategic projects within agreed timelines, ensuring operational efficiency and service improvement across the claims function.

• Drive continuous improvement initiatives focused on optimisation, automation and enhanced claims performance, identifying opportunities to improve workflows, reporting capabilities and overall operational effectiveness.

• Act as a central point of contact for claims operations and change management activities, ensuring alignment across internal teams and wider business functions.

• Support the implementation of best practice procedures, consistent operating standards and strategic market initiatives across the wider claims operation.

• Collaborate with international teams and key stakeholders on operational projects, technology enhancements and broader business transformation initiatives.

• Maintain awareness of emerging technologies and market developments, including automation and AI-led solutions, to support innovation and ongoing operational improvement.

• Contribute towards achieving departmental objectives, operational targets and long-term business strategy goals.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

22-05-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English