Between £18.00 and £19.00 Per Hour
Job description
An established social housing provider in West Wales is looking for an experienced Customer Service Advisor to join its busy customer contact team on a temporary basis until 31st September initially.
This is a great opportunity for someone with strong customer service or contact centre experience who enjoys helping customers and working in a fast-paced environment. The team manages a wide range of tenant enquiries relating to housing services, including ASB and general tenancy queries.
Key Responsibilities of a Customer Service Advisor:
- Handling incoming customer enquiries via phone and digital channels
- Supporting tenants with a range of housing-related queries
- Ensuring enquiries are accurately logged and progressed using Microsoft Dynamics
- Providing a professional, empathetic, and customer-focused service
- Working closely with internal housing teams to resolve issues effectively
- Supporting a busy contact function during a period of internal change
- Previous experience in a customer service or contact centre environment
- Strong communication and problem-solving skills
- Able to manage varied and sometimes challenging customer enquiries
- Organised, professional, and dependable
- Experience within social housing would be beneficial but is not essential
- Experience using Microsoft Dynamics or similar CRM systems is desirable
- Temporary contract until 31st September initially
- Hybrid working available (typically 23 days office-based)
- 37 hours per week
- Immediate start available
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Monkton
- Type of Contract
- Temporary full-time jobs
- Salary indication
- Between £18.00 and £19.00 Per Hour
- Published at
- 24-05-2026
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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