Brand Ambassador

Job description

Jude Connally is a premium women's fashion brand known for vibrant prints, effortless silhouettes, and versatile, American-made designs that celebrate real women and their everyday lives. Founded by Jude Connally Zimmerman, the brand's mission is to help women feel confident, polished, and empowered through clothing that is comfortable, stylish, and easy to care for. The collection began with dresses and has grown into a full lifestyle brand, featuring signature fabrics like "Jude Cloth" that are wrinkle‐free and machine washable, emphasizing practicality and longevity, without sacrificing style. The brand is carried in more than 350 specialty and department stores nationwide, as well as online at JudeConnally.com

Position OverviewThe Brand Ambassador serves as a key point of contact for both E-Commerce and Specialty Store customers, delivering exceptional service while representing the brand's voice, values, and aesthetic. This role supports day-to-day customer communication, order management, and relationship building to ensure exceptional customer experience across all channels.

Responsibilities

Respond to E-Commerce consumer inquiries by phone and email regarding style and fit, order status, placing orders and all other inquiries, with enthusiasm and brand knowledge

Provide E-Commerce & Specialty Store Support

Product Assistance

Order Assistance

Stock Inquiries

Return Processing

Retail Support at our Flagship Store as needed

Additional opportunities provided

Qualifications

Bachelor's degree preferred

1-3 years experience in E-Commerce and/or Fashion Boutiques preferred

Strong interest in fashion, sales, customer interaction, and brand representation

Comfortable in a fast‐paced, growing brand environment with an entrepreneurial spirit

Positive, proactive, and team‐oriented attitude with a willingness to learn

Strong interpersonal skills and ability to build relationships with customers and internal teams

Experience working with Microsoft Office, Google Workspace, and order management systems; experience with ERP systems is a plus

Benefits

Comprehensive medical, dental, vision insurance

Flexible Spending Accounts (FSA) for healthcare and dependent care

401(k) retirement savings plan with company match

PTO

Company Clothing Allowance

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Extra information

Status

Open

Education Level

Secondary School

Location

Kenilworth

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English