Brand Ambassador - Kingston (FTC)

Job description

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary PurposeBrand Ambassadors bring Tapestry's iconic brands to life in department stores by championing our values, supporting key business goals and delivering exceptional customer service.

We're hiring a Brand Ambassador for John Lewis & Partners Kingston. In this role, you'll report to the Senior Regional Brand Ambassador and partner closely with Tapestry teams, store leadership, and shopfloor colleagues to drive brand visibility, growth, and overall performance.

This is a full‐time (40 hours per week) fixed‐term contract.

Responsibilities

Deliver a seamless, elevated customer experience by leveraging brand training, tools, and resources to uphold exceptional service standards

Proactively develop clienteling strategies and in‐store event ideas, and support and co‐host activations that drive engagement and sales

Build strong partnerships with local retail teams to gain insights into customer profiles and emerging opportunities. Attend brand events to deepen market knowledge and align with key business priorities

Track and analyse store performance against targets and present actionable plans to the Senior Regional Brand Ambassador when needed. Regularly monitor trade results to ensure alignment with expectations

Identify growth opportunities by observing in‐store activity, including new activations, local events, and omni‐channel engagement strategies

Build strong relationships with department store management to improve brand visibility and customer loyalty

Execute visual merchandising guidelines and ensure new season collections are prominently displayed and aligned with delivery schedules

Apply visual merchandising guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation

Cultivate a strong relationship with the Regional Visual Merchandising Manager and share regular visual updates

Manage product deliveries and replenishment and ensure back‐of‐house areas are clean, organised, and well‐maintained. Escalate any operational concerns to the Senior Regional Brand Ambassador

Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the Senior Regional Brand Ambassador and Wholesale Sales team

Collaborate with the Senior Regional Brand Ambassador to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

Qualifications

Minimum of two years' experience in a retail environment, with a proven track record of delivering results

Available to work varied hours as required by the store and Tapestry, including evenings, weekends, and bank holidays

Familiarity with department store operations, including customer service, merchandising, and sales strategies

Strong communication, organisational, and analytical skills

Knowledge of current industry trends and the ability to apply insights to enhance business outcomes

Self‐motivated and proactive approach to business development

Collaborative team player, passionate about contributing to a positive team culture and achieving shared goals

Benefits

28 days holiday

Hybrid working (Tuesday‐Thursday from the office, Monday and Friday remotely)

Option to finish early on a Friday (Flex Fridays)

1 paid volunteering day per year and opportunities to volunteer with global projects

Learning & development opportunities and internal mobility & career progression

Regular social events – seasonal & cultural

25 additional days holiday in addition to bank holidays

Multi‐brand discount up to 50% off Coach and Kate Spade

Private healthcare with health assessment (Bupa)

Bupa rewards – financial wellbeing support and wellness discounts

Private dental cover

Free 24/7 support for family building, fertility and menopause with Maven

Eyecare vouchers

Employee assistance programme

Enhanced employer pension contribution

Gym discount

Interest‐free season ticket loan

Cycle to work scheme

Health cash plan

Gym and fitness product discount

Employer pension contribution

Equity, Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Tapestry, Inc. Is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‐recognized protected basis prohibited by applicable law.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

26-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English