Senior Health Care Support Worker

Job description

Senior Health Care Support WorkerThe closing date is 01 June 2026

An exciting opportunity has arisen for an experienced senior support worker to work in Hertfordshire Partnership NHS Trust, Older Adults Community Mental Health Teams. You will be working alongside the Discharge & Assessment nurses in supporting the Integrated Care Team for older adults with delivering physical health and mental health care to our older adults service users.

The applicant will be in a dedicated role to champion the use of new digital technology (Whzan Blue Box) making best use of this innovation in remote and home physical health monitoring. The applicant will also facilitate annual physical health checks required for cardio‐metabolic screening of those service users who are living with Serious Mental Illness and prescribed high‐risk psychotropic medications.

The applicant will work as part of the Multi‐Disciplinary Team, will be responsible for assessing the physical health needs of a diverse population of service users over the age of 65, working within the persons' home environment.

Main duties of the jobThe post holder will work within the Mental Health Services for Older People undertaking physical health checks and wellbeing assessments for people with severe mental illness. The post holder will promote and encourage healthy lifestyles and will assist people to access the support they need to recover from their mental health and physical health problems, promoting and maintain recovery. They will also support the locality in ensuring the Severe Mental Illness (SMI) registers are updated.

In return we offer regular supervision, access to training and development, an individual personal development plan to enable you to explore your own career and development options within the health and social care environment.

About usHertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Job responsibilities

The post holder will contribute to assessment of both physical and mental health needs. With a focus on improving the physical health of people of severe mental illness, the post holder will understand the relationship between physical and mental wellbeing.

To work with other agencies to deliver a systems approach in ensuring service users physical health and wellbeing needs are met.

The post holder will partake in the physiological assessment of our service users who have been identified as having severe mental illness. They will take and record physical health checks including blood pressure pulse, weight and BMI. They will also carry out venipuncture for required blood tests.

The post holder will support the implementation of new digital technology used for assessing a persons physical health needs.

The post holder will have a good understanding of the clinical guidelines of physical health monitoring and recognise when action needs to be taken due to deteriorating health.

To assess patients holistically. Assessing lifestyles, exercise, activities, mental health, nutrition, smoking, alcohol, drug use and frailty. Giving advice on healthy lifestyles following evidenced based practice and signposting our service users to other services.

The post holder will work alongside other professionals within the community mental health teams and wider mental health and physical health services.

The post holder will work as part of the multidisciplinary team.

The post holder will review the SMI registers and identify service users for physical health assessments.

The post holder will arrange physical health assessments with the service users within their preferred environment, offering an outreach model of care.

To provide information on health promotion in a way that is meaningful for the service user.

To work with service users, families, carers and relevant staff to develop physical health care plans.

To ensure information is recorded accurately, in a timely manner on the electronic patient record, and shared when appropriate with health and social care professionals, service users, carers and families.

To promote positive physical health to patients, carers, families and staff.

To contribute to regular audit and data collection to demonstrate effectiveness of physical health clinics and interventions offered, with the support of colleagues.

To support service users to think more about their physical health needs and identify their own physical health goals, and to support monitoring with goals identified.

To provide regular input to quality improvement meetings, to continue to support service improvement in promoting positive physical health for people with severe mental illness.

To form professional relationships with service users and communicate with them in a way that respects their views, autonomy and culture.

Report regularly to the clinical supervisor/team leader to discuss any concerns or issues.

Make good use of clinical supervision to discuss casework, make plans for action, reflect on and implement best practice.

To ensure the required contact times are adhered to and that allocated activity levels are met.

To assist in the reporting of daily service user and non-service user contact information and is returned on time.

To demonstrate effective communication, sharing of information and participation in developments within the service.

To work within clinical protocols, guidelines, and the team standard operating procedure.

To provide information to assist in the investigation of complaints, safeguarding vulnerable adults/children and serious incidents.

To actively engage with patients, obtain their views and encourage their involvement in service delivery.

To ensure adherence to Trust policies and procedures relating to health and safety at work.

To be responsible for safe storage and maintenance of equipment needed to carry out duties, ensuring standards of infection control and health and safety are maintained.

To be responsible for own use of Trust property, e.g. Mobile phone, laptop and other equipment.

To monitor stock levels for use in own service and request new equipment as appropriate.

All staff should comply with the Trusts Anti‐Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Person SpecificationKNOWLEDGE, TRAINING AND EXPERIENCE

NVQ/Mental Health Certificate Level 2 or completion of the Care Certificate on appointment.

Commitment to Continuing Personal Development

Educated to GCE/GCSE or equivalent (Maths and English)

Venepuncture trained

NVQ level 3 qualification or mental health certificate level 3 or agreement to undertake such training as soon as resources permit

Training in physical health care assessment and interventions

AREAS OF EXPERIENCE AND KNOWLEDGE

Three years' experience of providing mental health or health and social care services from within a team setting, which may be combined with personal lived experience of mental health difficulties

Basic written communication skills

Good verbal communication skills and the ability to listen effectively

Understanding of the Care Act

Empathy, compassion and patience

Ability to create innovative solutions to help empower service users

Ability to work unsupervised in a range of settings

Ability to form positive therapeutic relationships with service users and carers

A keenness to make a positive contribution to improving the quality of life for people with mental health problems

Ability to use structured therapeutic skills, such as solution focussed therapy, motivational interviewing or a commitment to acquiring such skills

Ability to acknowledge diversity and promote anti -discriminatory practice/equal opportunities

An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour

To attend mandatory training in Basic Life Support.

To attend mandatory training in personal safety/relating to people

Basic health and safety awareness

Moving and handling awareness

Awareness of local services and ability to liaise with different services/teams

Basic Interviewing Skills

Ability to supervise/mentor others

Basic knowledge of benefits/employment systems

An understanding of the mental health system

COMMUNICATION SKILLS

Ability to develop trusting relationships with management staff and work effectively in partnership with them

Ability to convey complex information in a clear and concise format

Effective report writing skills

Influencing skills in order to promote positive change

Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer nameHertfordshire Partnership University NHS Foundation Trust

AddressVarious Sites Around Hertfordshire Colne House 21 Upton Road WD18 0JP

£29,812 to £32,715 a yearper annum, pro rata (Inclusive of 5% HCAs)

ContractSecondment

Reference number367-SS-101287

Job locationsVarious Sites Around Hertfordshire Colne House 21 Upton Road WD18 0JP

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English