Mental Health Ambulance Care Assistant

Job description

About UsTherapeutic Response HTG-UK is a specialist mental health ambulance provider. We are the first responders to patients who are experiencing a mental health crisis. It is our responsibility to support patients to hospital in a safe, compassionate and trauma-informed way. This is your chance to make a meaningful impact every day as part of a specialist team pioneering a new psychology‐led standard in mental health transport across the UK.

What Can You ExpectYou would be joining us in the role of a Mental Health Ambulance Care Assistant, delivering a vital and urgent service to our patients with complex mental health needs. You will thrive in unpredictable environments, be skilled at managing distress and risk, calm in the face of aggression and violence, and work well in teams.

You'll be someone who is empathetic and passionate about upholding human rights and understand that people with mental health difficulties are likely to have experienced some adversity in their lives and therefore they deserve to be treated with dignity and respect. You'll be responsible for both driving the ambulance and supporting patients during their transport.

This role typically averages 40.25 hours per week, working a 4 on / 4 off shift pattern with 12-hour shifts from 11:00-23:00.

Summary of Main Duties

Safely transport patients with mental health challenges, including those in crisis or detained under the Mental Health Act.

Build trust with patients using active listening and compassionate communication.

Follow care plans, risk assessments, and safety protocols.

Use de‐escalation techniques to support patients in distress while maintaining their dignity.

Record patient information accurately using digital or paper systems.

Drive and maintain company vehicles in line with policies and procedures.

Maintain a clean, fully equipped vehicle at the start of each shift.

Collaborate with healthcare professionals to ensure high standards of patient care.

What's in it for you?

£14.55 per hour

Contractual Sick Pay after 12 months service

Employee Assistance Programme delivered by the UK's #1 EAP service – Health Assured

Increased holiday allowance for long service

Refer a Friend – Earn up to £500 for each friend you bring on board

Pension Scheme

Fully Funded Training and Uniform – Kick off your role with two weeks of training, enjoy ongoing mentorship, and receive a full uniform

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

We are Looking for Great People Who Are:

Compassionate individuals who can support patients with complex mental health needs.

Calm under pressure with the ability to manage challenging situations.

Excellent communicators with active listening skills.

Experience of managing high levels of stress or aggression and violence.

Physically and mentally capable of meeting the role's demands.

High standards in relation to infection prevention and control.

Willingness to drive and assist with non‐emergency transport when needed.

Flexibility for shift work (7‐day schedule across mids, afternoons, and evenings).

Able to produce a Full UK Manual Driving Licence with no more than 6 licence points.

Experience within a health or social care setting, specifically with individuals experiencing mental health challenges and within patient transport is desirable but not required.

Experience with providing compassionate, person‐centred care and working with vulnerable individuals.

Commitment to HTGUK values: care, respect, diversity, social value, environmental responsibility, and growth.

Our Commitment to Safer RecruitmentPatient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS Check (conducted during onboarding if successful)

Right to Work in the UK

Full UK Manual Driving Licence

Satisfactory Employment and Character References

A Satisfactory Medical Assessment

Successful candidates will also need to successfully complete a paid two‐week mandatory training course on commencement of employment.

Equal OpportunitiesThe Company's Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination – whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

SafeguardingThe organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation's requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintain professional boundaries as a Person in a Position of Trust (PiPoT)

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Extra information

Status

Open

Education Level

Secondary School

Location

Exeter

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English