Care Support Worker

Job description

ROLE SUMMARY To provide high qualityphysicalcare to service users, includingassistancewith bathing, grooming, personalhygieneand other daily living activitieswhenrequired.To support service users with essential household tasks such as grocery shopping, laundry, cleaning and the preparation and serving of mealswhen needed.To administer medication safely andin accordance withindividual care plans, ensuringaccuraterecordkeeping and adherence to agreed proceduresif necessary.To routinelymonitorand record vital signs including temperature, pulse,respirationand weightifrequired.To organise andfacilitateappropriate recreationalactivities that encourage engagement, boost wellbeing, and contribute positively to the service user's quality of lifeas needed.To promptly report any changes or concerns to theappropriate personnel.To communicate effectively with family members and healthcare professionals, offering informed recommendations that contribute to the development and review of the service users care planwhen needed.To work collaboratively with multidisciplinary professionals to ensure that each service user receives the most effective,coordinatedandperson-centredcare.To deliver careina mannerthat is respectful,inclusiveand sensitive toeachindividual'sculture, disability, race, age, sexuality, marital or civilpartnershipstatus,transgenderstatus and religion or belief.To promote and protect the dignity, privacy, independence, choice,fulfilmentand overall rights of service users in every aspect of care and support.JOB SPECIFICATIONPersonal Careand WellbeingAssistin the preparation and implementation of daily activities as directed by seniorAssisted Livesstaff orby service usersoutlined in care planswhen necessary.Assistmeeting the personal care needs of our service usersincludingassistancewith eating,toileting, bathing, dressing and other household tasksifrequired.Support service users with meal preparation, serving meals, shopping,laundryand administrating medicationwhen needed.Escort oraccompanyservice users to appointments, outings and eventsifrequired.Promote the physical, emotional,socialand cultural needs ofserviceusers, using aperson-centredapproachas needed.Maintain professional, positive relationships with service users, theirfamiliesand other stakeholders.Teamwork and FlexibilitySupport colleagues and work flexibly, including covering sessions during staff shortages, annual leave or sickness absencewhenrequired.When needed contribute to effective team working and share relevant information appropriately.Administration and Record KeepingMaintainaccuraterecords relating to care delivery, incidents, or change in service users' circumstances.Assistin creating shopping lists and other administrative records asrequired.Report promptly any concerns or changes in service user needs to senior staff.Health and Safety/Risk ManagementComply withAssisted Lives Health and Safety policies, by following agreed safe working procedures.Report incidents promptly and takeappropriate actionto mitigate risks.Professional Conduct and Company StandardsAt all times present a professional and caring image of Assisted Lives anddemonstratebehaviours reflective of Assisted Lives values.Promote dignity,privacyandanti-discriminatorypracticeat all times.Act promptly and appropriately to protect service users from neglect or abuse.Deliver care in a manner sensitive to culture, disability, race, age, sexuality, marital/civil partnership status, transgender status, or religion/belief.Equality and DiversityAbideby Assisted Lives policies and procedures and to actively support its commitment to equality and diversity in both employment and the delivery of services.All service users, staffand visitors must be treated equitably, with dignity and respect considering their race, gender, ethnic origin, age, disability, sexuality etc.Continuous Professional DevelopmentTake responsibility,in agreement with the line manager by ensuring that continuous professional developmentremainsa priority.Undertake mandatory training tomaintainhigh standardsof care.Safeguarding and ConfidentialityAlwaysrespectservice user confidentialityand not divulge service user information unless sanctioned by the requirements of the role.Safeguard and promote the welfare of children and vulnerable adultsin line with company safeguarding policies and training.Person Specification – Support WorkerRequirementsQualifications/Education/Knowledge- EssentialAs you are expected to keep client records, the ability to understand and speak English to a standard.Experience – DesirablePreviousexperience of working (paid or voluntary) in a social care setting or experience of caring/looking after family members.Abilities– EssentialTo work with a range of Service Users, including people with learning disabilities, physical disabilities as well as older people.To work as a team member also to work alone whenrequired(in many cases in the Service Users own home)Ability to follow both written and verbal instructions and guidelines.Ability tomaintainand enhance the Aims &objectivesof the organization.Ability to communicate with people at all levels, whether these be Service Users, family/carers to professionals and senior managers within the organization.Circumstances/Health– DesirableMust be honest and trustworthy.You must be able to work in a flexible manner.Must be able tomaintainenthusiasm in difficult, demanding and sometimesvery stressfulsituations as you may be working with people who may be living in poor circumstances or experiencing difficulties in their personal lives.Personal qualities – EssentialMust be honest and trustworthy.You must be able to work in a flexible manner.Must be able tomaintainenthusiasm in difficult, demanding and sometimesvery stressfulsituations as you may be working with people who may be living in poor circumstances or experiencing difficulties in their personal lives.RESPONSIBLE TO : Team Leaders/Care Coordinator/Managers.

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English