Client Care Assistant

Job description

Client Care Assistant (CCA) We are looking for a warm, organised, and customer‐focused Client Care Assistant to join our friendly team. Experience in hospitality is an advantage, along with a strong work ethic and confidence in managing accounts. This role is primarily based at Stapleford, with flexibility required to support our Beeston practice when needed. As a Client Care Assistant, you will be the first point of contact for client phone calls and visits, playing a vital role in delivering exceptional care and service. This is a busy and varied position requiring a calm, and professional approach, including the ability to manage challenging conversations with confidence and empathy. Responsibilities include managing health plan accounts, submitting insurance claims (in‐house training provided), and ensuring clients feel supported, informed, and cared for at every step of their journey. Key details: First‐line support for client calls and visits Management of health plan accounts and insurance claims Delivering outstanding care always there to clients, patients, and colleagues Primarily based at Stapleford, with flexibility to work at Beeston Saturday working: one in four, at Medivet Beeston If you enjoy working in a fast‐paced, people‐and animal focused environment and take pride in providing excellent service, we'd love to hear from you.

Your career means more than a rota and a job title, that's why we offer:

Health & Wellbeing

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank Holidays, rising with length of service

Extra 'Day for You', a paid day off just for you

Additional Support

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

About YouYou're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous hospitality or veterinary receptionist experience is desirable.

What You'll Be Doing

Carry out reception duties, greeting clients on arrival, and updating records

Triage the impact of emergency appointments, contacting clients and rearranging as needed

Manage the practice diary to ensure appointment availability is optimised to team skillset

Answer client phone calls and manage messages

Manage the health plan accounts

Process any repeat prescription order requests

Promote and manage the health plan

Minimise debt

Process insurance claims

Work collaboratively within a supportive team

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Extra information

Status

Open

Education Level

Secondary School

Location

Stapleford

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English