Veterinary Customer Service Representative

Job description

Veterinary Customer Service Representative – Antech Diagnostics | Royal Leamington Spa, EnglandOverview

Antech Diagnostics is seeking a Veterinary Customer Service Representative to join its growing team. This permanent role is based at the Warwick site and involves providing remote customer and technical support for veterinary products, equipment installation, and services. The position is ideal for candidates with a background in veterinary nursing, biological laboratories, or veterinary reception.

Key Details

Job Title : Veterinary Customer Service Representative

Employer : Antech Diagnostics

Location : Royal Leamington Spa, England (Warwick site)

Salary : £28,000 – £34,000 per annum (employer provided)

Hours : 40 hours per week, Monday to Saturday (shifts between 9am – 6pm)

Contract Type : Permanent

Role OverviewThe Customer Service Representative will provide professional support to veterinary clients, handling inquiries, troubleshooting issues, and ensuring smooth service delivery. The role requires empathy, technical problem-solving skills, and strong communication abilities to maintain high levels of customer satisfaction.

Key Responsibilities

Respond to customer inquiries across phone, email, chat, and other channels

Provide clear and accurate information about products, services, policies, and procedures

Troubleshoot customer issues and follow up to ensure resolution and satisfaction

Distribute contacts to relevant teams based on product offerings

Handle customer complaints with empathy and professionalism

Escalate complex issues to higher-level support or relevant departments

Log and action service additions (e.g., add-ons, cancellations) accurately

Process additional service requirements (e.g., immunotherapy orders, monthly digital cytology charges)

Contribute to continuous improvement by providing feedback on recurring issues

Meet performance goals including response times, resolution rates, and customer satisfaction

Required Skills and Experience

RVN degree or relevant experience preferred (e.g., veterinary receptionist, lab technician)

Technical skills to troubleshoot and resolve product/service issues

Excellent written and verbal communication skills with empathy and professionalism

Strong relationship management skills, including conflict resolution

Ability to work collaboratively with internal teams to address customer needs

Strong organisational skills with ability to multi-task, prioritise, and manage time effectively

Benefits

5 weeks holiday + bank holidays + 1 day birthday leave

Career progression opportunities

Staff discount schemes

Life assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Wellness program (employee assistance, eyecare vouchers, annual flu jab)

Cycle to work scheme

Recruitment referral reward scheme

Retail, restaurant, and cinema discounts

Equal OpportunitiesAntech Diagnostics is committed to diversity, inclusion, and employee wellbeing. Applications are welcomed from candidates of all backgrounds.

How to ApplyClick here to Apply directly via the Antech Diagnostics employer site .

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Extra information

Status

Open

Education Level

Secondary School

Location

Royal Leamington Spa

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English