EU NOC Associate Coordinator - Apprentice

Job description

Company DescriptionAt Zayo Europe, we're driven by a bold vision to power the world through connectivity. We've built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Responsibilities

Provide administrative support across the Network Operations Team

Respond to incoming telephone and e‐mail requests from customers, Zayo team, and 3rd parties

Raise and process tickets – Access, Trouble and Maintenance

Arrange and coordinate access to Zayo and 3rd‐party sites

Manage and coordinate ticket queue

Key Skills and Experience

Proactive mindset and attitude to ensure customer satisfaction in everything we do

Pragmatic and analytical approach to problem solving

Confidence to challenge existing processes

Ability to communicate effectively with in‐ and outsourced suppliers or partners

Excellent written and verbal communication skills

Outstanding confidence, initiative and organisational skills

Proficiency in O365

Flexible and adaptable to changing business needs or requirements

Rewards

Competitive compensation

Excellent benefits including health and life insurance

Fitness membership discounts

Generous paid time off policy, including paid parental leave

Hybrid working

Pension with higher employer contributions up to 8%

Employee assistance programs including mental health, wellbeing and medical support

Reporting toSenior Manager, EU Network Operations Centre (NOC)

LocationLondon, UK

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English