Ambulance Care Assistant (Bank) - Mental Health

Job description

Job OverviewWe have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our amazing team based in Durham, Carlisle, Blyth on a bank (0 hour) contract.

We are looking for enthusiastic, care focused individuals to join our Safe Care Division (Secure Mental Health). If you're passionate about people and want to make a difference, consider a career with us.

Your main responsibility will be supporting the police and other professionals with transporting service users to and from healthcare facilities. This can be carried out alone or as a two- or three-person team, so it is vital to hold a full UK manual driving licence. Full training will be provided for this rewarding role.

BenefitsSome of the benefits you can expect:

£13.04 per hour

The flexibility of a bank (0 hour) position – work when suits you to support the needs of the business

Company funded Enhanced DBS certificate

Full training provided

Main Duties

Working as part of a team to support the patient on board.

Taking responsibility for ensuring the vehicle is safely and responsibly driven.

Assisting service users with challenging behaviour and/or mental health illnesses, with some who may need physical intervention.

Working alongside the police and other professionals to transport vulnerable service users between a variety of locations including hospitals, homes and prisons to medical/care settings including A&E, outpatients and hospital wards.

Liaising with hospital staff and the police on the safe conveyance of the service user to and from places of safety.

Responsible for lifting, securing, and helping service users in and out of the ambulance.

Handing over of service users to appropriate staff on arrival at treatment centres/hospitals.

Transfer service users from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.

Ensuring that the ambulance is kept safe, clean, and tidy.

Qualifications

Full UK manual driving licence with no more than 6 penalty points.

Committed to patient care and the ability to build a rapport with patients.

An effective communicator and experience of communicating with others in what can often be emotional and difficult circumstances.

To be a calm, considerate, careful driver, with no more than six penalty points on your licence.

A natural flair for teamwork and collaboration.

Be physically fit for patient handling, moving and occasionally, patient restraint when required.

Able to problem solve and identify key changes in patients' behaviour whilst working demanding situations.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

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Extra information

Status

Open

Education Level

Secondary School

Location

Bath

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English