International Consumer Banking Learning Lead (Operational and Non-Operational Focus) - Executiv[...]

Job description

Build learning that shapes how digital banking works for millions of customers. In this role, you'll design and deliver learning that supports a fast‐growing consumer bank, balancing the needs of a 24/7 workforce with long‐term capability development. You'll work at the intersection of customer experience, regulatory excellence, and innovation, helping teams build the skills that power everyday banking.

As a Learning Lead in International Consumer Banking, you will own the design and delivery of learning across operational and non‐operational domains, ensuring capability development is tightly connected to customer outcomes, regulatory standards, and business growth. You will lead a team of learning professionals, deliver learning for a large, shift‐based workforce, and build sustainable learning governance, tools, and ways of working suited to a digital, app‐first environment across the UK and Europe.

Responsibilities

Lead, develop, and mentor a team of learning professionals, setting clear priorities, maintaining high standards, and fostering a curious, agile learning culture

Deliver end‐to‐end learning programmes across operational and non‐operational areas for a large, diverse learner population, balancing day‐to‐day delivery with longer‐term capability planning

Define success measures for learning initiatives and apply evaluation frameworks to demonstrate effectiveness, value, and continuous improvement

Align learning priorities to business strategy and product development so workforce capability keeps pace with organisational growth

Design learning solutions for a 24/7, shift‐based workforce, using digital, on‐demand, and modular formats while maintaining quality and control

Partner with business leaders, human resources, and subject matter experts to clarify needs, manage demand, and agree priorities

Communicate learning outcomes, risks, and progress clearly to senior stakeholders and leadership forums

Act as a trusted advisor on workforce capability, learning technology, and digital learning approaches

Ensure learning programmes meet regulatory, conduct, and consumer duty requirements, with robust governance and auditable records

Embed risk awareness, ethics, and conduct expectations within operational learning content

Required Qualifications

Demonstrated experience leading learning or development teams in complex, regulated environments

Proven ability to design and deliver learning programmes across multiple audiences, including operational and professional populations

Strong instructional design capability, grounded in adult learning principles and blended learning approaches

Experience translating business needs into structured learning strategies with measurable outcomes

Strong stakeholder and project management skills, with the ability to influence and communicate effectively at senior levels

Practical experience applying learning evaluation frameworks to assess impact and improve outcomes

Experience designing learning for operational, customer‐facing, or shift‐based workforces

Working understanding of UK retail banking regulation and governance requirements

Bachelor's degree in learning and development, education, organisational development, human resources, business, or equivalent experience

Preferred Qualifications

Experience within UK retail banking, financial technology, or other regulated consumer financial services environments

Experience managing large‐scale or multi‐stream learning programmes

Familiarity with digital learning platforms, data‐driven learning insights, and emerging learning technologies

Experience supporting organisational change through structured learning and capability interventions

Exposure to leadership development in matrix or global organisations

Professional accreditation in learning, coaching, or organisational development

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

26-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English