Client Care Assistant

Job description

OverviewAt Medivet Bisley, we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits.

Responsibilities

Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone.

Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team.

Handle client queries with confidence, providing accurate information or directing them to the appropriate team member.

Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported.

Process payments and insurance claims accurately, following Medivet procedures.

Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly.

Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation.

Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets' wellbeing.

Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice.

Support the Guildford practice on weekends, working 1 in 4 Saturdays.

Benefits

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks' annual leave plus Bank Holidays, rising with length of service

Extra 'Day for You', a paid day off just for you

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

About YouYou're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You'll Be Doing

Carry out reception duties, greeting clients on arrival, and updating records

Triage the impact of emergency appointments, contacting clients and rearranging as needed

Manage the practice diary to ensure appointment availability is optimised to team skillset

Answer client phone calls and manage messages

Ensure appointment slots are available for clients to book online

Process any repeat prescription order requests

Work collaboratively within a supportive team

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Extra information

Status

Open

Education Level

Secondary School

Location

Woking

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English