Client Care Assistant

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

BenefitsHealth and Wellbeing

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank Holidays, rising with length of service

Extra "Day for You", a paid day off just for you

Additional Support

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

About YouYou're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You'll Be Doing

Carry out reception duties, greeting clients on arrival, and updating records

Triage the impact of emergency appointments, contacting clients and rearranging as needed

Manage the practice diary to ensure appointment availability is optimized to team skillset

Answer client phone calls and manage messages

Ensure appointment slots are available for clients to book online

Process any repeat prescription order requests

Work collaboratively within a supportive team

1 in 3 Saturday mornings

Mixture of late and early shifts

Part Time considered

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Extra information

Status

Open

Education Level

Secondary School

Location

Shrewsbury

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English