Client Care Assistant

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

This is a front-of-house, receptionist-based role and is not a progressive position, making it ideal for someone who enjoys client interaction and thrives in a consistent role.

The successful candidates will be highly organised, able to manage a busy workload, and remain calm and efficient under pressure. Strong communication and teamwork skills are essential.

Oadby is a well-established, friendly practice with a loyal and experienced team—many of whom have been with us for over 15 years—creating a supportive and collaborative working environment.

There is a requirement to work 1 in 6 weekends at our Thurmaston 24hr practice, plus 1 bank holiday per year at our 24‐hour Thurmaston site.

The hours 4 x 10 hour days.

8.30am-7pm Monday, Tuesday, Wednesday and Friday

Health and wellbeing

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

Annual leave

5 weeks' annual leave plus Bank Holidays, rising with length of service

Extra 'Day for You', a paid day off just for you

Additional Support

Cycle to Work

Season Ticket loans

Discounts on Medivet products and services

About YouYou're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You'll Be Doing

Carry out reception duties, greeting clients on arrival, and updating records

Triage the impact of emergency appointments, contacting clients and rearranging as needed

Manage the practice diary to ensure appointment availability is optimised to team skillset

Answer client phone calls and manage messages

Ensure appointment slots are available for clients to book online

Process any repeat prescription order requests

Work collaboratively within a supportive team

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Extra information

Status

Open

Education Level

Secondary School

Location

Leicester

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English