Mental Health Support Worker

Job description

FULL TIME - 37hrs. To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.Main Responsibilities To assess the needs of each client, helping to develop their individual support plan to achieve their goalsTo produce and regularly review comprehensive client-based risk assessmentsTo manage a caseload of clients on a one-to-one basisTo support clients to achieve outcomes defined by the service specificationTo engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clientsTo lead on client activities to help them gain practical life skills and encourage their engagement with the running of the serviceTo support clients with managing their finances, paying rent, managing arrears and accessing benefitsTo encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteeringTo support clients in trauma informed and psychologically informed waysTo adhere to safeguarding responsibilities, following our safeguarding policy and procedureTo help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and proceduresTo provide basic first aid assistance until help arrives (full training is provided)To work confidently and efficiently when lone workingTo maintain accurate records on our client management system and ensure these are stored in line with GDPRTo maintain confidentialityTo represent the organisation in a professional mannerTo carry out any other reasonable duties required in the interest of the organisationRole Requirements Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role, completed on appointment of the roleFull drivers' licence and access to a vehicleWork flexibly across several sitesWork with clients on a one-to-one basisWork nights and/or weekendsLone workEssential Criteria Strong communication skills, both verbal and writtenClear verbal and written EnglishGood keyboard skills for data inputtingGood working knowledge of Microsoft Outlook, Excel and WordConfident and assertive mannerAbility to self‐motivate as you will work on your ownEffective team workingAbility to respond calmly to crisisDeal promptly with and effectively react to challenging situationsHave an interest and genuine concern for homelessness and related issuesDESIRABLE CRITERIA Experience of managing a caseload of clientsUnderstanding of the complex support needs of people experiencing homelessness or those with complex needsKnowledge of voluntary and statutory agencies, housing regulations and the benefits systemUnderstanding of risk assessment and person‐centred, outcomes‐based delivery

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Extra information

Status

Open

Education Level

Secondary School

Location

Milton Keynes

Type of Contract

Full-time jobs

Published at

26-05-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English