Customer Communications Centre Apprentice

Job description

BenefitsWe believe that benefits should be more than just perks. They aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. That's why at Bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Our full benefits offering can be found at https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/

Customer Communications Centre ApprenticeLocation: Bedford (office‐based initially, then hybrid)

Full‐time (37 hours per week) | Apprenticeship (Level 2 Customer Service Practitioner)

Salary: £25,000 per annum

What You'll Be Doing

Respond to customer enquiries via phone, email, WhatsApp, and social media

Provide accurate information and resolve queries wherever possible

Learn how to manage customer records, raise repairs, and support account queries

Take ownership of customer issues, ensuring they are resolved or escalated appropriately

Work collaboratively with internal teams to deliver the best outcome for customers

Develop your skills through structured training and real on‐the‐job experience

Attend college (one day per week) and successfully complete your apprenticeship

What We're Looking For

A friendly and professional communication style (both verbal and written)

Strong listening skills and the ability to understand customer needs

A proactive, can‐do approach with a willingness to learn

Good organisational skills and the ability to prioritise tasks

Confidence working both independently and as part of a team

Basic IT skills, including Microsoft Office (Word & Excel)

GCSEs (or equivalent) in English and Maths (Grade A–C / 4–9)

Previous experience in a customer‐facing role is helpful but not essential—we'll provide full training.

What You'll Gain

A recognised Level 2 Customer Service qualification

Hands‐on experience in a professional customer service environment

Ongoing support, coaching, and career development opportunities

Exposure to housing and community services

The chance to grow into a confident and skilled customer service professional

Working Arrangements

Monday to Friday between 8:00am – 5:00pm (shift pattern 8am‐4pm or 9am‐5pm)

Office‐based during your initial probation period, moving to hybrid working thereafter

Full equipment provided

Our Values

We take responsibility – doing the right thing, not the easy thing

We show empathy – respecting and listening to our customers and colleagues

We are better together – working collaboratively across teams

We are ambitious – always striving to improve and deliver excellence

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Extra information

Status

Open

Education Level

Secondary School

Location

Bedford

Type of Contract

Full-time jobs

Published at

26-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English